Process Mapping

Process mapping is a core technique from Lean Six Sigma that we use to drive better data collection and engagement planning, work assignment and resource management. We have also used it to create stronger collaboration and teamwork with clients.

We have institutionalized its use within the firm, having mapped more than 100 different legal processes to date. When we map legal service delivery from beginning to end, we identify steps that deliver the right resultsand identify where we need to modify or re-engineer the process—often using best practices, knowledge management or a technology solution.

Joint process mapping sessions with clients have proven to build stronger client relationships. We use these sessions to help define business outcomes that support our client’s strategic goals. Frequently, the client’s own internal steps in key process areas are defined and incorporated into an overall plan that more clearly defines roles/responsibilities between client and outside counsel.

Technology Tools

Seyfarth has developed a wide range of technology-based diagnostic tools. Some are used to measure, strengthen or streamline a process, such as process cycle time on aspects of real estate financing; others monitor an area of risk management concern and use that data as the basis for planning solutions to mitigate future risk.

A suite of reporting tools provides clarity and transparency for clients and internal work teams. For example, our proprietary Matter Management System tracks and monitors matters in progress, enabling us to ensure that tasks and budgets are on target.

Knowledge Management Tools

Based on the depth and breadth of our practice, we also have developed numerous best practice documents, including checklists and model documents for a broad range of legal matters. We integrate our templates with our client’s templates to create customized resource repositories that are fully searchable and catalogued. Our client teams can instantly access these materials at any time via Seyfarth Connect, our secure client extranet site.

Client-facing Project Management

Originally responsible for management of infrastructure, technology, office relocation and firm mergers and acquisitions, our accomplished Project Management Office (PMO) has grown into a client-facing service team.

Seyfarth client teams use a number of project management tools and methods to deliver efficient legal services. In some cases, we add one of our client-facing project managers to the service team. This person helps develop project plans, analyze cost data, monitor deliverables and communicates with the client.

By using non-legal professionals to focus on quality, service, communications and other management services for large complex engagements, we allow our attorneys to focus more on substantive legal and strategic business issues.

Alternative Fee Offerings

We routinely offer clients alternative fees to help them meet their goals. Our use of substantive data and analysis from SeyfarthLean methods differentiates our alternative fee models. The result is a structure that is transparent and customized to fit a client’s requirements for both price and staffing.

Feedback Loops

Our client service teams seek client feedback and continuously make needed changes or adjustments through a series of client team meetings. Quarterly assessments, monthly updates, regular reporting and formal post-matter debriefs provide a structure and discipline for sharing lessons learned. We use a client service scorecard, based on the metrics defined by the Association of Corporate Counsel’s Value Index, to evaluate our performance with our clients. These are important steps in ensuring that we deliver top-quality services, remain focused on our clients’ needs and meet their expectations.

SeyfarthLean Consulting

At SeyfarthLean Consulting, we are rethinking legal services from the inside out. Our team of lawyers and consultants helps companies re-engineer their internal legal processes and manage complex internal legal projects. We base our approach on our pioneering work in the application of Lean Six Sigma methodologies to legal services. We can help you address a wide range of project solutions and process improvement issues that require an integrated combination of business, consulting and legal services. Better processes for your team, better collaboration with you and your outside counsel, better business outcomes. 

Functional Optimization: We help in-house legal departments become more efficient by enhancing their processes to drive the goals of their organizations. 

Sample projects include: 

• Evolving a client’s process for supporting real estate transactional activity with its outside providers
• Establishing a complete process of selecting, engaging, managing and evaluating outside counsel
• Creating a contract administration process for a legal department and its business unit clients
• Working with an in-house legal department to determine the necessary processes and approach to evolve the profile of the department from a cost center to a value-add department within their organization