Webinar
Oct 6, 2021
Change Your Contract Management Experience Forever
Cost
This live program offers CLE in limited jurisdictions for members of ACC. See the additional information tag on the registration page for more details about CLE.
Wednesday, October 6, 2021
2:00 pm - 3:15 pm Eastern
1:00 pm - 2:15 pm Central
Noon - 1:15 pm Mountain
11 am - 12:15 pm Pacific
About the Program
This live program offers CLE in limited jurisdictions for members of ACC. See the additional information tag on the ACC registration page for more details about CLE.
If you want a better contract management experience for your customers, try an approach that gives you a deeper understanding of what that process looks like on their side of the equation. Business process is important—it’s how you minimize waste and ensure appropriate roles and responsibilities—and that’s why people process map. But journey mapping allows you to walk in the shoes of your customers—what are they experiencing and why. That insight leads to changes in your process that is responsive, meaningful and sustainable for long term growth and customer satisfaction. Learn the critical steps to launching your own journey mapping session, and turn the customer experience feedback into actionable steps that will lead to a better contract experience for everyone.
Speakers
Kevin Woolf, Partner, Real Estate, Seyfarth Shaw LLP
If you have any questions, please contact webcast@acc.com and reference this event.