Minh N.Vu
Partner
Labor & Employment
mvu@seyfarth.com
Minh views her job as solving client problems in the most efficient and advantageous manner possible, whether the problem takes the form of a lawsuit, a Justice Department investigation, or a customer complaint.
More About Minh
Minh’s national practice focuses exclusively on the legal obligations of places of public accommodation, recipients of federal assistance, government contractors, and housing providers to individuals with disabilities under Title III of the American with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the Fair Housing Act (FHA), and various state non-discrimination statutes. Minh is a recognized thought leader on ADA Title III issues who is known for her practical and business-friendly approach to litigation and compliance under this law.
Minh leads the firm’s ADA Title III team—a group of more than 10 attorneys nationwide who focus their work on this law and handle a significant share of the more than 10,000 federal ADA Title III lawsuits filed each year. Minh knows all the players in the space and their strengths, weaknesses, and approaches to litigating and settling cases. This knowledge allows Minh to develop tailored response strategies that result in efficient and favorable outcomes for clients. With more than two decades of experience in handling ADA Title III matters at the Department of Justice (DOJ) and in private practice, there are few questions that she cannot answer immediately based on her extensive knowledge of the law. She also has the experience and judgment to provide clients with guidance on the application of the ADA to cutting-edge technology and products.
Minh's practice encompasses:
Litigation Defense. Minh has handled a vast array of individual plaintiff and class action disability discrimination matters involving public accommodations throughout the United States, with most cases arising in California, Florida, Massachusetts, New York, and Pennsylvania. Her clients come from all industries, including hospitality, retail, banking, entertainment, sports, media, health care, restaurants, and gaming. Minh has successfully defended public accommodations in a broad range of accessibility lawsuits under Title III of the ADA and similar state laws involving topics such as websites, mobile apps, architectural barriers, point of sale devices, ATMs, kiosks, service animals, power mobility devices, sign language interpreters, communications technologies for the deaf, closed captioning for videos, telecommunications relay services, and so much more.
Department of Justice and Other Investigations. Minh has significant experience in the representation of businesses, public entities, and nonprofits under investigation by the DOJ and state enforcement agencies for alleged violations of Titles II and III of the ADA and FHA. In many matters, she successfully obtained the closure of investigations with no action. In others, she has successfully negotiated favorable settlements and consent decrees on behalf of hotels, health care providers, restaurants, retailers, educational institutions, and financial services companies concerning virtually every conceivable subject matter, including architectural barriers, effective communication (e.g. sign language interpreters, documents in alternate formats, accessible websites and mobile apps), ATMs, and service animals.
Advice, Counseling, Policy Development, and Training. Minh’s practice includes advising clients on the requirements of the ADA and other disability laws and creating compliance policies and training programs. The country's top retailers, banks, hospitality companies, car rental companies, casinos, and equipment manufacturers have retained Minh to help them create national enterprise-wide ADA compliance policies, operational procedures, customized facilities checklists, and training materials for thousands of employees. She helps clients navigate through difficult issues such as website and mobile applications accessibility, the gray areas of 2010 ADA Standards for Accessible Facilities, pool and spa lifts, point of sale devices, medical equipment, self-service equipment, hotel reservations processes, event ticketing policies, and ATMs. Manufacturers of customer-facing self-service equipment have also retained Minh to opine on whether the design of their machines are accessible to individuals with various types of disabilities.
Fair Housing Act Litigation, Investigations, and Compliance
While at the DOJ, Minh oversaw the enforcement of the FHA against housing owners and developers. She has applied that experience to defend owners and developers of multifamily housing communities in DOJ investigations/lawsuits alleging violations of the FHA’s accessible design and construction requirements. In addition, Minh and her team have extensive experience defending housing owners and operators against complaints alleging discrimination in housing based on disability, including alleged failures to provide reasonable accommodations or make reasonable modifications to normal policies. Minh also defends housing providers against claims of discrimination based on other protected characteristics such as race.
Federal Rulemaking Proceedings. As ADA Title III counsel to the nation’s top lodging trade association for more than a decade, she has represented the interests of the lodging industry in every major rulemaking under Title III of the ADA since 2006, including those pertaining to the 2010 revisions to the ADA Title III regulations, furniture, equipment, and accessible websites. Minh also represented one of the country’s largest movie theatre companies in the 2014 DOJ rulemaking concerning the closed captioning of movies.
Background. After graduating from law school, Minh spent nearly a decade as a litigator at one of the world’s top law firms, where she handled a variety of cases at all levels of the federal judicial system and before state and federal agencies. In 2001, Minh joined the DOJ where she served as Counselor to the Assistant Attorney General for Civil Rights. In that position, Minh oversaw the enforcement of the ADA, the FHA, the Rehabilitation Act, as well as Title VII of the Civil Rights Act of 1964. She also represented the DOJ at the US Access Board, the federal agency charged with creating accessibility guidelines for public accommodations, commercial facilities, and federal agencies. She returned to private practice in 2003, where she has focused her practice on Title III of the ADA and related laws.
In 2012, Minh authored the ADA Guide for Lodging Owners and Operators, the first book of its kind published by the American Hotel & Lodging Association (AH&LA). She also testified before Congress on behalf of the lodging industry on new ADA requirements for lifts at pools and spas. Minh is also the editor of and a primary contributor to Seyfarth’s ADA Title III News & Insights Blog. Minh has appeared on NPR and Fox Business as an ADA Title III leading subject matter professional, and she has been quoted in publications such as The Wall Street Journal, The New York Times, CNN, Bloomberg, The Economist, The American Banker, and The National Law Journal. In 2016, Anderson Cooper interviewed Minh for a 60 Minutes segment on ADA Title III litigation.
Minh leads the firm’s ADA Title III team—a group of more than 10 attorneys nationwide who focus their work on this law and handle a significant share of the more than 10,000 federal ADA Title III lawsuits filed each year. Minh knows all the players in the space and their strengths, weaknesses, and approaches to litigating and settling cases. This knowledge allows Minh to develop tailored response strategies that result in efficient and favorable outcomes for clients. With more than two decades of experience in handling ADA Title III matters at the Department of Justice (DOJ) and in private practice, there are few questions that she cannot answer immediately based on her extensive knowledge of the law. She also has the experience and judgment to provide clients with guidance on the application of the ADA to cutting-edge technology and products.
Minh's practice encompasses:
Litigation Defense. Minh has handled a vast array of individual plaintiff and class action disability discrimination matters involving public accommodations throughout the United States, with most cases arising in California, Florida, Massachusetts, New York, and Pennsylvania. Her clients come from all industries, including hospitality, retail, banking, entertainment, sports, media, health care, restaurants, and gaming. Minh has successfully defended public accommodations in a broad range of accessibility lawsuits under Title III of the ADA and similar state laws involving topics such as websites, mobile apps, architectural barriers, point of sale devices, ATMs, kiosks, service animals, power mobility devices, sign language interpreters, communications technologies for the deaf, closed captioning for videos, telecommunications relay services, and so much more.
Department of Justice and Other Investigations. Minh has significant experience in the representation of businesses, public entities, and nonprofits under investigation by the DOJ and state enforcement agencies for alleged violations of Titles II and III of the ADA and FHA. In many matters, she successfully obtained the closure of investigations with no action. In others, she has successfully negotiated favorable settlements and consent decrees on behalf of hotels, health care providers, restaurants, retailers, educational institutions, and financial services companies concerning virtually every conceivable subject matter, including architectural barriers, effective communication (e.g. sign language interpreters, documents in alternate formats, accessible websites and mobile apps), ATMs, and service animals.
Advice, Counseling, Policy Development, and Training. Minh’s practice includes advising clients on the requirements of the ADA and other disability laws and creating compliance policies and training programs. The country's top retailers, banks, hospitality companies, car rental companies, casinos, and equipment manufacturers have retained Minh to help them create national enterprise-wide ADA compliance policies, operational procedures, customized facilities checklists, and training materials for thousands of employees. She helps clients navigate through difficult issues such as website and mobile applications accessibility, the gray areas of 2010 ADA Standards for Accessible Facilities, pool and spa lifts, point of sale devices, medical equipment, self-service equipment, hotel reservations processes, event ticketing policies, and ATMs. Manufacturers of customer-facing self-service equipment have also retained Minh to opine on whether the design of their machines are accessible to individuals with various types of disabilities.
Fair Housing Act Litigation, Investigations, and Compliance
While at the DOJ, Minh oversaw the enforcement of the FHA against housing owners and developers. She has applied that experience to defend owners and developers of multifamily housing communities in DOJ investigations/lawsuits alleging violations of the FHA’s accessible design and construction requirements. In addition, Minh and her team have extensive experience defending housing owners and operators against complaints alleging discrimination in housing based on disability, including alleged failures to provide reasonable accommodations or make reasonable modifications to normal policies. Minh also defends housing providers against claims of discrimination based on other protected characteristics such as race.
Federal Rulemaking Proceedings. As ADA Title III counsel to the nation’s top lodging trade association for more than a decade, she has represented the interests of the lodging industry in every major rulemaking under Title III of the ADA since 2006, including those pertaining to the 2010 revisions to the ADA Title III regulations, furniture, equipment, and accessible websites. Minh also represented one of the country’s largest movie theatre companies in the 2014 DOJ rulemaking concerning the closed captioning of movies.
Background. After graduating from law school, Minh spent nearly a decade as a litigator at one of the world’s top law firms, where she handled a variety of cases at all levels of the federal judicial system and before state and federal agencies. In 2001, Minh joined the DOJ where she served as Counselor to the Assistant Attorney General for Civil Rights. In that position, Minh oversaw the enforcement of the ADA, the FHA, the Rehabilitation Act, as well as Title VII of the Civil Rights Act of 1964. She also represented the DOJ at the US Access Board, the federal agency charged with creating accessibility guidelines for public accommodations, commercial facilities, and federal agencies. She returned to private practice in 2003, where she has focused her practice on Title III of the ADA and related laws.
In 2012, Minh authored the ADA Guide for Lodging Owners and Operators, the first book of its kind published by the American Hotel & Lodging Association (AH&LA). She also testified before Congress on behalf of the lodging industry on new ADA requirements for lifts at pools and spas. Minh is also the editor of and a primary contributor to Seyfarth’s ADA Title III News & Insights Blog. Minh has appeared on NPR and Fox Business as an ADA Title III leading subject matter professional, and she has been quoted in publications such as The Wall Street Journal, The New York Times, CNN, Bloomberg, The Economist, The American Banker, and The National Law Journal. In 2016, Anderson Cooper interviewed Minh for a 60 Minutes segment on ADA Title III litigation.
- JD, University of Pennsylvania Law School
With honors
- BA, Columbia College
- District of Columbia
- Virginia
- US Court of Appeals, Fourth Circuit
- US Court of Appeals, Ninth Circuit
- US Court of Appeals, DC Circuit
- US Court of Appeals, Federal Circuit
- US Court of Federal Claims
- US District Court, District of Columbia
- US District Court, District of Maryland
- US District Court, Eastern District of Virginia
- District of Columbia Court of Appeals
Related Services
Related Key Industries
Representative US Department of Justice ADA Title III Investigations/Enforcement
Investigation Closures:
- 2024—For the owner of two luxury hotels in the U.S. Virgin Islands, Minh secured the closure of an investigation by the U.S. Department of Justice into the hotels’ compliance with the ADA Standards for Accessible Design with no required remedial actions or payment.
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2021—For the issuer of retailer branded credit cards, secured the closure of a 2-year investigation into the accessibility of the bank’s account holder website to people with disabilities.
- 2019—For one of the world’s largest hotel companies, Minh secured the closure of an investigation into two hotels concerning their alleged failure to comply with regulations for hotel reservations with no further action to be taken by the DOJ.
- 2017—For a national car rental company, Minh secured the closure of an investigation into the company’s alleged failure to provide accessible shuttle services with “no violation” finding.
- 2016—For a major New York City landmark hotel, Minh secured the no action closure of an investigation into the accessibility of the hotel’s entrances.
- 2014—For a national gaming company, Minh secured the no action closure of a nationwide investigation into the company’s compliance with ADA Title III with respect to thousands of hotel rooms and dozens of casinos.
Settlement Agreements and Consent Decrees:
- 2024—For a national hotel company, Minh successfully negotiated a Letter of Resolution to end an investigation into how accessible rooms are displayed on the company’s reservations website.
- 2024—For the owner of a campsite in Washington State, Minh secured the closure of an investigation by the U.S. Department of Justice into the campsite’s compliance with the ADA Standards for Accessible Design under a Letter of Resolution that involved no monetary penalties.
- 2024—For one of the world’s largest hotel companies, Minh successfully resolved a four year investigation conducted by the U.S. Department of Justice by negotiating a very favorable nationwide settlement agreement concerning the company’s reservations practices for accessible rooms.
- 2022—For an Ohio hotel, Minh negotiated a favorable settlement agreement which resolved an investigation into the hotel’s compliance with the ADA’s requirements for accessible facilities.
- 2022—For a Maryland developer of affordable housing constructed with low-income tax credits, Minh negotiated the resolution of a three year investigation with the DOJ that resulted in a favorable Consent Order filed in the US District Court of Maryland covering eleven multifamily properties.
- 2021—For a South Carolina hotel, Minh negotiated a Letter of Resolution to resolve a claim that the hotel failed to provide the accessible room reserved by a guest.
- 2021—For a Midwest grocery retailer, Minh negotiated a Settlement Agreement to resolve an investigation into the accessibility of the retailer’s vaccine website under highly favorable terms.
- 2020—For a national health care provider, Minh negotiated a settlement agreement with the US Department of Justice to resolve multiple complaints concerning the provision of sign language interpreter services to patients.
- 2018—For a national grocery store chain, Minh negotiated the resolution of an investigation into allegedly inaccessible checkout lanes in dozens of grocery stores in Rhode Island.
- 2017—For one of the nation’s largest health care providers, Minh negotiated the resolution of an investigation into the alleged failure to allow service animals in pre-op area in a medical facility.
- 2015-2016—For two major resorts in St. Thomas USVI, Minh negotiated a very favorable agreement involving no monetary damages or penalties concerning the physical accessibility of this resort.
- 2015—For the nation’s only nonprofit massive online open course platform provider, Minh negotiated a precedent-setting agreement regarding this entity’s website, online learning platform, and mobile application with no monetary damages or penalties.
- 2014—For a national online grocery delivery service, Minh negotiated a very favorable agreement resolving an investigation into the accessibility of this company’s website and mobile application with no monetary damages or civil penalties.
- 2014—For a restaurant in New York City, Minh resolved an ADA compliance review into allegedly inaccessible conditions at the facility under favorable terms.
- 2014—For a hotel in Atlantic City New Jersey, Minh successfully resolved a compliance investigation into this hotel’s compliance with the facility access requirements of Title III of the ADA.
- 2012—For seven major hotels in the Boston area, Minh successfully guided the hotels through a compliance review initiated by the Boston US Attorney’s Office which resulted in no action against five hotels and a favorable resolution for the remaining two.
- 2011—For a hotel in San Diego, Minh successfully resolved an investigation into alleged physical barriers to access at the facility as well as various operational issues such as hotel reservations.
- 2011—For the nation’s largest financial institution, Minh negotiated a complex and precedent-setting nationwide settlement concerning effective communication and physical access to branch locations.
- 2010—For one of world’s largest hotel companies, Minh successfully negotiated a nationwide consent decree to resolve an investigation into all aspects of the company’s compliance with the Title III of the ADA.
Representative ADA Title III Lawsuits and Controversies
- 2024—For national movie theatre chain, Minh successfully resolved a lawsuit in the Western District of Washington brought by disability rights advocates alleging that the company’s failure to provide free admission for personal care assistants violated the ADA.
- 2024—For a national retailer, Minh secured the dismissal with prejudice of a lawsuit involving allegations that the retailer’s aisles were too narrow in multiple stores at the motion to dismiss stage of the case.
- (MDFL 2024)—For one of the world’s largest coffee retailers, Minh secured the voluntary dismissal of a putative class action lawsuit alleging that the retailer’s extra charge for beverage customization using plant-based milks discriminated against persons with lactose intolerance in violation of the ADA.
- 2023—For associations representing the lodging and restaurant industries nationally and in California, Washington state, Hawaii, and Oregon, Minh filed an amicus brief in the Ninth Circuit Court of Appeals supporting a Petition for Rehearing en Banc regarding standing requirements for serial plaintiff testers in ADA Title III lawsuits.
- 2022—For a national café chain, Minh secured the dismissal with prejudice of a lawsuit involving eight cafes in California based on the plaintiff’s violation of a vexatious litigant order.
- 2022—For national café chain, secured dismissal on summary judgment of race discrimination claim brought by customer under the California Unruh Act and 42 U.S.C. Section 1981.
- 2022—For a national fast casual restaurant company, Minh negotiated the successful resolution of a lawsuit in Arizona federal court alleging a failure to modify drive-through procedures for the deaf.
- 2021-22—Represent over 150 California hotels in lawsuits alleging that they failed to provide sufficient accessibility information on their reservations websites.
- 2021-22—Represent the nation’s leading lodging industry association as amicus in four appeals to the US Court of Appeals for the Ninth Circuit concerning regarding the ADA’s disclosure requirements for accessible rooms on reservations websites. The Ninth Circuit adopted the lodging industry’s position in a precedent setting decision in 2022.
- 2021—Secured the early dismissal of more than ten lawsuits alleging that California hotels failed to provide sufficient accessibility information on their reservations websites.
- 2021—Represented a national car rental company in a lawsuit alleging that the car rental company failed to provide a car with hand controls to the plaintiff.
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2020—For a major video streaming service, Minh negotiated the resolution of claims brought by two advocacy groups for the blind alleging that the streaming platform was not accessible to the blind and content on the platform did not include audio descriptions for the deaf.
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2020—Rizzi v. Hilton Domestic Operating Co. (Case No. CV 18-1127) - Secured pre-discovery dismissal of website accessibility lawsuit concerning multiple websites on standing grounds.
- (9th Circuit Court of Appeals, 2020) - Shirley Lindsay v. Overland Partners Sepulveda, LLC (Case no. 19-55738), Johnson v. Starbucks (Case No. 19-15759); Kong v. Starbucks (Case No. 19-55577) - Successfully secured affirmation of district court decision regarding Starbuck’s sales counter design in three appeals to the Ninth Circuit.
- Schroeder v. Enterprise Holdings, Inc. (C.D. CA 2020) (case no. 2:19 - at 0164) - Secured voluntary dismissal of lawsuit brought Enterprise Rent a Car and Alamo alleging that their failure to provide hand controls in vans violated Title III of the ADA and the Unruh Act.
- (SDNY 2020) - Handled defense of and secured favorable resolutions in more than ten lawsuits brought under the ADA and New York state and city laws alleging that gift cards must have Braille.
- (D.Mass. 2020) Secured grant of motion to dismiss brought by the National Federation of the Blind against leading manufacturer of healthcare software alleging that the alleged failure to manufacture accessible software for use by MA healthcare employees violated MA employment discrimination statute MGL c. 151B).
- Shirley Lindsay v. Overland Partners Sepulveda, LLC (C.D.CA. 2019) (Case no. 2:18-cv-01917) (secured summary judgment for Starbucks in case involving design of sales/service counter)
- Francis v. 805 Columbus LLC (S.D.NY. 2019) (Case no. 1:16-cv-07539) (secured summary judgment for Starbucks in case involving design of sales/service counter)
- (D.Ct. 2019) For national rental car company, secured dismissal of lawsuit by plaintiff with disability regarding the alleged failure to provide accessible rental vehicle.
- Cerda v. Chicago Cubs Baseball Club (N.D.IL. 2018) (Case no. 1:17-cv-9023) (secured partial dismissal of ADA Title III lawsuit alleging violations relating to provision of accessible seating in connection with multiyear renovation of Wrigley Field).
- 2019—For national media company, structured negotiation of claims from blind claimants seeking audio description on streaming content.
- 2019—For provider of restaurant delivery services, structured negotiation of claims from blind claimants seeking accessible mobile app and website.
- 2019—For custom printing company, structured negotiation of claims from blind claimants seeking accessible mobile app and website.
- (S.D.N.Y. 2017) Defense and favorable settlement of New York wide class action about restaurant’s self-service ordering kiosks and ordering experience which were allegedly not accessible to the blind.
- (W.D.P.A. 2017) Defense and class action settlement of nationwide claims relating to allegedly inaccessible parking lots in entire restaurant system.
- 2016-2019—Defense of hundreds of website and/or mobile app accessibility lawsuits (filed in CA, FL, NY, MA, IL, DC, and other jurisdictions) against businesses in the hotel, retail, entertainment, media, fitness, restaurant, beauty, and banking industries.
- 2016-2019—Defense of hundreds website and/or mobile app accessibility demand letters sent to businesses in the hotel, retail, entertainment, media, fitness, restaurant, beauty, and banking industries.
- (E.D.TN 2015) Defense of lawsuit against car rental company for injunctive relief and damages relating to alleged failure to provide hand controls in two-door rental cars.
- (W.D.WA 2015) Defense of nationwide class action against office product retailer regarding accessibility of service counters.
- (W.D.WA 2015) Defense of nationwide class action against office product retailer regarding accessibility of parking lots.
- (CDCA 2015) For nation’s largest bank, secured the voluntary dismissal of lawsuit alleging inaccessible ATMs.
- (S.D. FL 2014) For national restaurant chain, secured dismissal of lawsuit and obtained $30K in sanctions against plaintiff in lawsuit alleging physical access barriers.
- (N.D. GA 2013) Defense of lawsuit against nation’s largest bank in case involving policy of refusing calls made through Telecommunications Relay Services.
- (US Court of Appeals for the Ninth Circuit, 2015) Secured affirmance of summary judgment for national retailer in case alleging inaccessible stores and obtained monetary sanctions against plaintiff’s counsel.
- 2012—For financial services company, structured negotiation of claims from blind claimants seeking accessible mobile app and website.
- (S.D.FL. 2011) Secured dismissal on motion to dismiss of consolidated ADA Title III lawsuit involving 14 stores in Southern Florida brought by a well-known professional plaintiff.
- (D.D.C. 2011) For international hotel company, secured early dismissal of nationwide lawsuit by disability rights advocates about thousands of hotels which resulting in the lawsuit proceeding to discovery on four hotels.
- (W.D.WA. 2009) On behalf of a hotel, secured early complete dismissal of lawsuit alleging violations of ADA and state law based on excessive wait time for assistance at a wheelchair lift.
Representative Fair Housing Act Lawsuits and Enforcement Actions
- 2022—For the developer and owners of nine multi-family apartment complexes in Maryland, Minh successfully resolved an investigation by the Department of Justice alleging violations of the accessible design and construction requirements of the FHA and ADA with a Consent Order with favorable terms. Minh and her team continue to assist the clients in implementing Consent Order requirements.
- 2022—For an apartment complex, Minh defended and successfully resolved a lawsuit involving an alleged failure to allow reasonable modifications to the unit of a tenant with disabilities.
- 2021-22—Represented owners of multifamily housing properties in the southeastern US alleging FHA design and construction violations.
- (W.D.TX 2016) Defense of Fair Housing Act design and construction lawsuit involving large multifamily complex in El Paso, TX.
- (EDVA 2009) Defense of lawsuit brought by US Department of Justice against owner of garden apartment community for alleged noncompliance with design & construction standards of the Fair Housing Act. The case was resolved by a consent decree with minimal damages.
Agency Rulemakings
- 2024—For the nation’s largest lodging industry association, Minh drafted comments on the Access Board’s proposed rule for accessible EV charging stations.
- 2023—For the nation’s largest lodging industry association, Minh drafted comments on the U.S. Department of Justice’s Proposed Rule governing accessible websites and mobile apps of state and local governments.
Related News & Insights
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Webinar
Dec 11, 2024
Micro-Webinar Series - The Legal Landscape of Hospitality: Key Perspectives and Considerations
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Blog Post
Oct 4, 2024
SDNY Chief Judge to ADA Plaintiff: Court Closed for Business to Online-Only ADA Web Cases
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Speaking Engagement
Sept 26, 2024
Minh Vu a Panelist During 2024 Georgetown Law Hotel & Lodging Legal Summit
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Sponsored Events
Sept 26, 2024 - Sept 27, 2024
Seyfarth to Sponsor 2024 Georgetown Law Hotel & Lodging Legal Summit
- Listed in Best Lawyers in America (Woodward/White Inc.) for Litigation - Labor and Employment (2023-2025)
- Recognized for Labor & Employment (District of Columbia) by Chambers USA (2020-2024)
- Named to Washingtonian’s "Best Lawyers" List for Employment Defense (2020)
- Co-Author, "SDNY Chief Judge to ADA Plaintiff: Court Closed for Business to Online-Only ADA Web Cases," ADA Title III, Seyfarth Shaw LLP (October 4, 2024)
- Co-Author, "U.S. Access Board Issues Proposed Rule for Accessible Electric Vehicle Charging Stations," ADA Title III, Seyfarth Shaw LLP (September 11, 2024)
- Co-Author, "2022 ADA Title III mid-year federal lawsuit filings drop 22% compared to 2021," Thomson Reuters Westlaw Today (August 2, 2022)
- Co-Author, "The Law on Website and Mobile Accessibility Continues to Grow at a Glacial Pace Even as Lawsuit Numbers Reach All-Time Highs," Law Practice Magazine: The TECHSHOW Issue, American Bar Association (January 1, 2022)
- Author, "Eleventh Circuit Says Winn Dixie’s Inaccessible Website Does Not Violate The ADA," ADA Title III Blog, Seyfarth Shaw LLP (April 8, 2021)
- Co-Author, "The Pandemic Slowed 2020 Federal ADA Title III Filings But 2021 May Be a Record Breaker," ADA Title III Blog, Seyfarth Shaw LLP (February 25, 2021)
- Co-Author, "How Will DOJ Enforce Title III of the ADA in a Biden Administration?," ADA Title III Blog, Seyfarth Shaw LLP (November 17, 2020)
- Co-Author, "House Bill Introduced to Require Accessible Consumer Facing Websites and Mobile Apps," ADA Title III Blog, Seyfarth Shaw LLP (October 14, 2020)
- Co-Author, "Ninth Circuit Announces Legal Framework for Readily Achievable Barrier Removal Claims Under ADA," ADA Title III Blog , Seyfarth Shaw LLP (September 18, 2020)
- Co-Author, "Federal ADA Title III Lawsuit Numbers Drop 15% for the First Half of 2020 But a Strong Rebound Is Likely," ADA Title III Blog, Seyfarth Shaw LLP (September 2, 2020)
- Author, "A Second California State Court Judge Says the ADA Covers Online-Only Businesses," ADA Title III Blog, Seyfarth Shaw LLP (August 27, 2020)
- Co-Author, "Expert Analysis: Reopening Businesses Face Thorny Customer-Facing ADA Issues," Chain Store Age (May 12, 2020)
- Co-Author, "Reopening Businesses Face Thorny Customer-Facing ADA Issues," ADA Title III Blog, Seyfarth Shaw LLP (May 6, 2020)
- Co-Author, "Businesses Get Early Victory in Lawsuit Demanding Braille Gift Cards," ADA Title III Blog, Seyfarth Shaw LLP (April 24, 2020)
- Author, "Mini Horses Can Be 'De Facto' Service Animals Too (Plus They Are Really Cute)," ADA Title III Blog, Seyfarth Shaw LLP (April 13, 2020)
- Co-Author, "Federal ADA Title III lawsuits hit all-time high," Chain Store Age (February 28, 2020)
- Co-Author, "2019 Was Another Record-Breaking Year for Federal ADA Title III Lawsuits," ADA Title III Blog, Seyfarth Shaw LLP (February 20, 2020)
- Co-Author, "Deaf Man Demands Closed Captioning for Porn Videos in Federal Lawsuit," ADA Title III Blog, Seyfarth Shaw LLP (January 21, 2020)
- Co-Author, "New York Federal Dockets Flooded With Cases Alleging That Failing To Provide A Gift Card With Braille Violates The ADA," Legal Update, Seyfarth Shaw LLP (November 12, 2019)
- Co-Author, "New York Federal Dockets Flooded With Cases Alleging That Failing To Provide A Gift Card With Braille Violates The ADA," ADA Title III Blog, Seyfarth Shaw LLP (November 4, 2019)
- Editor, "Website Accessibility Lawsuit Filings Still Going Strong," ADA Title III Blog, Seyfarth Shaw LLP (August 22, 2017)
- Co-Author, "Websites, Kiosks, and Other Self-Service Equipment in Franchising: Legal Pitfalls Posed by Title III of the Americans with Disabilities Act," Franchise Law Journal, Vol. 36, No. 3 (Winter 2017)
- Author, "First Federal Court Rules That Having An Inaccessible Website Violates Title III Of The ADA," Legal Update, Seyfarth Shaw LLP (June 14, 2017)
- Co-Author, "Presidential Pulse: 10 Key Ways the Trump Administration May Impact The Way You Do Business in 2017," Legal Update, Seyfarth Shaw LLP (December 12, 2016)
- Co-Author, "Website Accessibility: Considerations for Electric Cooperatives," Legal Reporting Service, NRECA, Vol. 52, No. 4 (April 2016)
- Author, "DOJ Shifts Position on Web Access: Stating In Court Filings That Public Accommodations Have a 'Pre-Existing' Obligation to Make Websites Accessible," Legal Update, Seyfarth Shaw LLP (July 8, 2015)
- Author, "DOJ Shifts Position on Web Access: Stating In Court Filings That Public Accommodations Have a 'Pre-Existing' Obligation to Make Websites Accessible," ADA Title III Blog, Seyfarth Shaw LLP (June 29, 2015)
- "Clarity Expected on Movie Theater Closed Captioning But Web Rules Still Murky," California Daily Journal (November 25, 2014)
- Co-Author, "FINRA Gives Whistleblowers an Assist," Workplace Whistleblower Blog, Seyfarth Shaw LLP (October 20, 2014)
- "Self-Service Kiosks for Guests Present a New ADA Litigation Risk for Hoteliers," American Hotel & Lodging Educational Institute (September 2014)
- "A New Breed of Access Lawsuits," California Daily Journal (August 18, 2014)
- Author, "ADA Title III Legal Developments Affecting Public Accommodations Owners and Operators," Probate & Property (May/June 2014)
- Author, "DOJ Demands Accessible Websites, Apps And POS Devices," Law360 (May 19, 2014)
- Author, "Justice Department Targets Websites, Mobile Apps, and POS Devices," ADA Title III Blog, Seyfarth Shaw LLP (April 28, 2014); Legal Update, Seyfarth Shaw LLP (April 29, 2014); Employment Law Lookout Blog, Seyfarth Shaw LLP (May 2, 2014)
- Author, "Department of Transportation Issues Final Rule Requiring Airline Websites and Self-Service Kiosks to be Accessible," ADA Title III Blog, Seyfarth Shaw LLP (November 7, 2013)
- Author, "Some Courts Say That Owners Cannot Sue Their Architects and Consultants for Designing Noncompliant Facilities," ADA Title III Blog, Seyfarth Shaw LLP (May 21, 2013); ABA e-journal (August 2013)
- "Courts: Landlords can’t sue architects for ADA Slips," Washington Business Journal (April 5, 2013)
- Co-Author, "Retailer Fights Back Against Serial Plaintiffs Alleging Accessibility Discrimination," Retail Detail Newsletter, Seyfarth Shaw LLP (April 2, 2013)
- Author, "Five Key Labor And Employment Issues Hospitality Employers Need To Be Aware Of This Quarter: Justice Department Issues New Technical Guidance for Pools and Spas," Labor & Employment Hospitality Quarterly Newsletter, Seyfarth Shaw LLP (June 26, 2012)
- "Businesses to Feel $8.5B Price Tag of Revised Disabilities Regulations," Washington Business Journal (March 14, 2012)
- "The Banking Industry's Legal Obligations to Customers with Disabilities Expand," ABA Bank Compliance (January-February 2012)
- "The American with Disabilities Act Guide for Lodging Owners & Operators," American Hotel & Lodging Education Institute (2012)
- "Americans With Disabilities Act," Casino Journal (December 1, 2010)
- "Coping With Shifts in ADA Regulations," Lodging Hospitality (July 22, 2010)
- "Proposed ADA Regulations Will Be Costly for Businesses When Adopted," Metropolitan Corporation Counsel (July 28, 2008)
- "Disability Law Watchlist: Several Pending ADA Initiatives Are Likely to Affect the Lodging Industry," Lodging Magazine (March 2008)
- "ADA Covers Foreign Cruise Ships," ADA Compliance Manual, Thompson Publications (August 2005)
- "Expensive Accommodations," Corporate Counsel (February 2005)
- "New ADA Guidelines Will Affect Many Employers," National Law Journal (September 20, 2004)
- Co-Presenter, “The Legal Landscape of Hospitality: Key Perspectives and Considerations Part 2: ADA Title III Implications for Hotel and Lodging Businesses ,” Webinar, Seyfarth Shaw LLP (November 21, 2024)
- Co-Presenter, "ADA Title III Disability Access Updates: Hot Issues and Litigation Trends," Webinar, Seyfarth Shaw LLP (March 22, 2023)
- Presenter, "ADA Title III: Hot Issues and Litigation Trends," ACC Northeast and Seyfarth Shaw LLP (June 23, 2021)
- Co-Presenter, "ADA Title III Disability Access Updates: Hot Issues and Litigation Trends," Webinar, Seyfarth Shaw LLP (April 19, 2021)
- Co-Presenter, "ADA Title III Pandemic Year Updates: Hot Issues and Litigation Trends," Webinar, Seyfarth Shaw LLP (March 11, 2021)
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Co-Presenter, "Return to Business: How to Serve Guests with Disabilities While Implementing COVID-19 Safety Measures," Webinar, American Hotel and Lodging Association (May 27, 2020)
- Co-Presenter, "Return to Business: Serving Customers with Disabilities While Implementing COVID-19 Safety Measures," Webinar, Seyfarth Shaw LLP (May 20, 2020)
- Speaker, "A Discussion on Recent ADA Title III Developments," American University Law School’s Women in Business Law Leadership Conference, Washington, DC (March 9, 2020)
- Panelist, "ADA Title III Strategies and Updates: All Landlords and Tenants Need to Know," 2019 ICSC U.S. Shopping Center Law Conference, San Diego, CA (October 24, 2019)
- Presenter, "Title III of the ADA: Website, Mobile App, and Kiosk Accessibility Lawsuits," CLE Webinar, LawPracticeCLE (July 25, 2019)
- Co-Presenter, "Website, Mobile App, and Kiosk Accessibility Lawsuits Under Title III of the ADA: A Legal Update," Webinar, Seyfarth Shaw LLP (February 13, 2019)
- "Different Perspectives, Interpreting the Law” and “Doing Access Justice," 2018 Leadership Exchange in Arts and Disability Conference (August 11, 2018)
- "Website Accessibility: The Next Frontier for the ADA," Webinar, American Hotel and Lodging Association (May 10, 2018)
- "Website Disability Access Lawsuits: The Ongoing Assault on Businesses and How to Respond," Webinar, Seyfarth Shaw LLP (April 4, 2018)
- "ADA Title III Lawsuits: Tarnishing the Integrity of the ADA," US Chamber of Commerce, Washington, DC (October 16, 2017)
- "The ADA and Online Businesses," Lawline (October 6, 2017)
- "Website ADA Compliance: Website Demand Letters & Lawsuits," myLawCLE (April 5, 2017)
- "What Every Tenant and Landlord Needs to Know About ADA Access Violations," Webinar, Mid-Atlantic Center (February 15, 2017)
- "ADA Compliance for Real Estate Owners and Operators: Avoiding and Responding to Drive-By Claims and Enforcement Actions," Webinar, Strafford Publications (February 14, 2017)
- "2010 ADA Standards for Transient Lodging," Webinar, U.S. Access Board and the American Hotel & Lodging Association (December 1, 2016)
- "Americans with Disabilities Act and Website Accessibility Standards: Practical Information You Need Now," Webcast, American Bankers Association (November 14, 2016)
- "Website Accessibility Demand Letters and Lawsuits: Businesses’ Questions Answered," Webinar, Seyfarth Shaw LLP (November 3, 2016)
- "Lawsuit Threats: Americans with Disabilities Act Website Accessibility and 'Terms of Use' - New Jersey Truth in Consumer Contract, Warranty and Notice Act," Retail Leaders Industry Association Retail Law Conference, Atlanta, GA (October 26, 2016)
- "Accessibility Solutions & Legal Updates in the Areas of Housing, Education, Employment and More," Disability Law Forum, New York City Bar Association (October 13, 2016)
- "Americans with Disabilities Act: Latest Expectations/Emerging Risks," ABA Regulatory Compliance Conference, San Diego, CA (June 13, 2016)
- "The Americans with Disabilities Act, The Facts and Urban Legends: What Every Real Property Lawyer Needs to Know," Spring Symposia CLE Meeting, ABA Section of Real Property, Trust and Estate Law, Boston, MA (May 13, 2016)
- "Is Your Website the Subject of an ADA Lawsuit Yet?," Seyfarth Shaw LLP (December 2015)
- "Digital Accessibility: The Legal Landscape," eSignRecords 2015 Conference (November 2015)
- "Adverse Impact and Other Hot Fair Housing Issues Facing the Real Estate Industry," Webinar, Seyfarth Shaw LLP (July 2015)
- "Compliance Issues for the Lodging Industry," Americans with Disabilities Act 25th Anniversary, American Hotel & Lodging Association (May 28, 2015)
- "Are Your Facilities Accessible?," 2015 Annual Meeting and Spring Seminar, California Society for Healthcare Attorneys (April 17-19, 2015)
- "Does Your Employment/Applicant-Facing Website And Other Technologies Have To Be Accessible To Individuals With Disabilities?," Seyfarth Shaw LLP (November 2014)
- "What New York Commercial Leasing Lawyers Need to Know About Title III of the ADA," New York Bar Association, Commercial Real Estate Section (October 14, 2014)
- "Spotting and Managing the Risks Retailers Face Complying with the ADA's Accessibility Requirements for Technology," Retail Industry Leaders Association (October 16, 2014)
- "Self-Service Kiosks for Guests Present a New ADA Litigation Risk for Hoteliers," American Hotel & Lodging Educational Institute Monthly Newsletter (September 2014)
- "Americans with Disabilities Act Compliance: What Issues Should Be Keeping You Up at Night?," Webinar, American Bankers Association (May 2014)
- "Do My Websites and Mobile Apps Have to Be Accessible to People with Disabilities?," Webinar, Seyfarth Shaw LLP (April 2, 2014)
- "Do I Have To Let People With Disabilities Ride Their Segways In My Place Of Business?," Webinar, Seyfarth Shaw LLP (March 20, 2014)
- "From the Front Lines: ADA Update on the Latest Issues and Trends for Shopping Centers," 2013 ICSC International Shopping Center Law Conference (October 19, 2013)
- "Your Website and The Americans With Disabilities Act: Are You In Compliance?," Webinar, Seyfarth Shaw LLP (February 6, 2013)
- "5 Trends Shaping ADA Compliance For Bank Web Sites," Webcast, Deque Systems (November 30, 2012; December 30, 2012)
- "Law and Order: Special Hospitality Unit," 2012 International Society of Hotel Association Executives Winter Conference (December 6, 2012)
- "What The Hospitality Industry Should Expect In The Next Four Years," Webinar, Seyfarth Shaw LLP (November 15, 2012)
- "ADA in Your Hotel and Your Workforce," International Hotel, Motel & Restaurant Show (November 11, 2012)
- "Recent Developments under the Americans with Disabilities Act," 2012 Georgetown U. Law Center Hotel & Lodging Legal Summit (November 9, 2012)
- "ADA Title III and Fair Housing Act Developments," Chartis Greater NY Region Real Estate and Hospitality Brokers and Clients (September 2012)
- "The New ADA Title III Requirements and Their Impact on Your Hotels," Wyndham Hotel Group franchisees (April 4, 2012)
- "ADA Changes for Pools, Recreational Facilities & Service Animals," Webcast, American Hotel & Lodging Association and Seyfarth Shaw LLP (November 2011)
- "New ADA Title III Regulations: Will Your Lodging Facility Be in Compliance on March 15, 2012?," Webcast, American Hotel & Lodging Association and Seyfarth Shaw LLP (July 27, 2011)
- "The New ADA Requirement And Their Impact On How You Operate Your Property," Choice Hotels International franchisees (May 19-20, 2011)
- "An Overview and Update on ADA Title III Requirements for Hospitals," Massachusetts Hospital Association (May 10, 2011)
- "Public Accommodations and Their Customers with Disabilities: What Every Business Needs to Know About the New ADA Title III Regulations," Client Briefing, Seyfarth Shaw LLP (April 27, 2011)
- "New ADA Public Accommodations Standards: The 2010 ADA Title III Regulations," Chartis Real Estate Advisory Board (February 2011)
- "The New Americans with Disabilities Act (ADA) Title III Regulations: What do they mean for your bank?," American Banker's Association Members (December 2010)
- "New ADA Accessibility Requirements: Get Up to Speed," InterContinental Hotel Group and Seyfarth Shaw LLP to IHG franchisees (October 26-27, 2010)
- "Understanding the New ADA Title III Regulations," Webcast, Lexington Insurance/Chartis for Insureds (October 14, 2010)
- "A Hotelier’s Guide to the New ADA Title III Regulations," Webcast, Seyfarth Shaw LLP and the American Hotel & Lodging Association (October 2010)
- "Understanding the New ADA Title III Regulations," Seyfarth Shaw LLP (October 2010)
- "Understanding the New ADA Title III Regulations: The Retailer’s Perspective," Webcast, Seyfarth Shaw LLP and the Retail Industry Leaders Association (September 2010)
- "Persuade Your Audience: Tips on Perfecting Your Legal Writing," The Asian Pacific American Bar Association of the Greater Washington D.C. Area (March 2010)
- "Providing Equal Access for Customers Under the ADA: Hot Issues Every Business Needs to Know About Now," Client Briefing, Seyfarth Shaw LLP (March 2010)
- "Coping With Shifts in ADA Regulations," Lodging Hospitality (July 22, 2010)
- Quoted, “Federal appellate court rebukes plaintiff attorneys filing serial ADA suits,” Northern California Record (November 22, 2022)
- Referenced, "How to Make Your Website Accessible to Everyone," Inc.com (September 20, 2022)
- Referenced, "California Judge Throws Out Prosecutors' Suit Against Potter Handy Over Law Firm's Alleged 'Fraudulent' ADA Suits," Law.com (August 31, 2022)
- Referenced, "Build and Maintain an ADA-Compliant Law Firm Website," The National Law Review (August 16, 2022)
- Referenced, "More North Coast winery website lawsuits end without settlements," North Bay Business Journal (August 11, 2022)
- Referenced, "These 3 Tools Make It Easier to Support Employees With Disabilities," Inc. (August 10, 2022)
- Quoted, "Online-Only Co. Websites Aren’t Public Accommodations, Per CA Appeals Court," The Fashion Law (August 4, 2022)
- Featured, "With California DAs Suing ADA Law Firms, a Broad National Dip in New Federal Filings," Law.com (July 26, 2022)
- Referenced, "The ADA’s Bittersweet Anniversary," The Progressive Magazine (July 25, 2022)
- Featured, "Title III ADA Suits Down At Midyear Compared With Busy 2021," Law360 (July 20, 2022)
- Featured, "ADA suits fell dramatically in first half of 2022, study finds," The Daily Journal (July 20, 2022)
- Quoted, "Biden administration promises more enforcement actions over Americans with Disabilities Act violations," The National Law Journal (July 18, 2022)
- Referenced, "Down to Business: Number of website-accessibility lawsuits continues to climb," The Daily Gazette (July 6, 2022)
- Referenced, "Top Eight Mistakes Your Developer Should Avoid When Creating A WordPress Website," Forbes (June 10, 2022)
- Quoted, "ADA Covers Outdoor Eateries, Shopping Spaces, and Medical Providers," Workest (June 7, 2022)
- Referenced, "Civil justice reform group wants AG James to investigate serial ADA lawsuits filed against small businesses," Legal Newsline (June 1, 2022)
- Quoted, "Lawsuit alleging fraudulent ADA claims set for late summer court date," Northern California Record (May 9, 2022)
- Quoted, "Federal rules still fuzzy on website access for disabled," Newsday (April 20, 2022)
- Referenced, "U.S. Businesses Get Hit With Record Numbers of Disability Lawsuits," Bloomberg (April 14, 2022)
- Featured, "Record Number of Lawsuits Filed Over Accessibility for People with Disabilities," SHRM (March 23, 2022)
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Featured, "ADA Title III lawsuits increase by 320% in 8 years," Furniture Today (March 4, 2022)
- Referenced, "All-Time High Number of ADA Title III Suits Filed in 2021, According to Seyfarth Study," New York Law Journal (March 3, 2022)
- Referenced, "New study shows more ADA litigation in California than all other states combined," Northern California Record (February 28, 2022)
- Featured, "ADA lawsuit filings at all-time high," Chain Store Age (February 25, 2022)
- Referenced, "Serial Plaintiff Sues SAP Concur In Rash Of Site Accessibility Litigation," The Beat (January 11, 2022)
- Referenced, "COVID-19's Impact On Businesses Fuels ADA Reform Debate," Law360 (November 16, 2021)
- Referenced, "What Constitutes a Digital Accessibility Audit," Risk Management (October 12, 2021)
- Quoted, "Limits to online accessibility could run afoul of disabilities law," Newsday (September 22, 2021)
- Referenced, "McDonald’s Starts Making Self-Service Easier for Blind Diners," The Wall Street Journal (September 17, 2021)
- Referenced, "UPDATE: ADA Plaintiffs Filing Multiple Lawsuits Targeting Hotel Websites," KPIX CBS SF Bay Area News (August 30, 2021)
- Quoted, "Florida ADA lawsuits down sharply in 2021, new data shows," Florida Record (August 20, 2021)
- Referenced, "A single law firm is behind hundreds of website accessibility cases. One client says they 'beefed up' her blindness in more than a dozen lawsuits," Business Insider (August 3, 2021)
- Referenced, "New York Federal Courts a Battleground Amid Deepening Rift on Website Accessibility Suits," New York Law Journal (June 16, 2021)
- Referenced, "Website accessibility Winn-Dixie lawsuit ruled its site not a place of public accommodation," RealTrends (June 7, 2021)
- Referenced, "Blind people, advocates slam company claiming to make websites ADA compliant," NBC News (May 9, 2021)
- Referenced, "3 tips from iCIMS to improve the diversity of workforces by employing more students and recent graduates who have physical or mental disabilities," College Recruiter (May 5, 2021)
- Referenced, "What Is ADA Compliance And Why Does It Matter?," Forbes (November 3, 2020)
- Referenced, "Pointing to Pandemic-Fueled 'Surge,' Research Company Says 70% of ADA Website-Accessibility Lawsuits Now Filed in NY," New York Law Journal (September 29, 2020)
- Referenced, "Digital accessibility matters: Three steps to an equitable hiring experience," ITProPortal (September 22, 2020)
- Referenced, "The Legal Consequences of Having a Non ADA Compliant Building," EconoTimes (September 18, 2020)
- Featured, "ADA Title III lawsuits decline amid pandemic lockdowns," Business Insurance (September 2, 2020)
- Referenced, "Making Sure Your WordPress Site is Accessible," smallbizdaily (September 1, 2020)
- Referenced, "Websites become new focus of disability rights in age of COVID-19," San Jose Spotlight (August 27, 2020)
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Referenced, "The Digital Access Imperative: The Time Is Right For Change," Forbes (July 15, 2020)
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Referenced, "Inclusive design takes many, many forms," Built In (July 6, 2020)
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Referenced, "How to Stay Off the Radar for ADA Lawsuits," Facilities Net (June 30, 2020)
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Quoted, "Retailers not obligated to issue braille gift cards," Business Insurance (April 27, 2020)
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Referenced, "Technology & Policy," University of Illinois Journal of Law (April 20, 2020)
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Quoted, "Plaintiffs Attys Bank On New ADA Theory For Cash Awards," Law360 (March 13, 2020)
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Referenced, "Lawsuits Target ADA Web Compliance," Social Selling News (February 28, 2020)
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Referenced, "Is your website accessible to all?," Furniture Today (February 3, 2020)
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Referenced, "Retail websites targeted by ADA lawsuits," Stores (December 3, 2019)
- Quoted, "With SCOTUS Declining to Take Up Domino's Website Accessibility Case, Lawyers Expect New Wave of ADA Suits," National Law Journal (October 7, 2019)
- Quoted, "Why the Fate of Online Accessibility May Rest with a Domino's Pizza Lawsuite," CNET (September 27, 2019)
- Speaker, "Website Accessibility and the ADA," Legal Talk Network (August 9, 2019)
- Guest Appearance, "Disability Advocates Say ADA Requirements Should Apply Online, Domino’s Wants Supreme Court To Weigh In," Air Talk, NPR (August 8, 2019)
- Interviewed, “Businesses face lawsuits over website accessibility,” Marketplace, NPR (July 15, 2019)
- Interviewed, "Federal website accessibility lawsuits nearly tripled last year: Report," Varney & Co., Fox Business (February 8, 2019)
- Referenced, “Colleges, including Saint Rose, hit with website lawsuits,” Albany Times Union (December 4, 2018)
- Referenced, “Lawsuits claim Muhlenberg, ESU websites lack access for the blind,” The Morning Call (November 21, 2018)
- Referenced, “'Hamilton' unites; Mayor Jacobs creates a culture of compassion; and Maurice Allen drives to the moon,” Orlando Sentinel (November 16, 2018)
- Referenced, “Wineries Run Afoul of Obscure Law,” Wine-Searcher (November 15, 2018)
- Referenced, “Lawsuits targeting business websites over ADA violations are on the rise,” Los Angeles Times (November 11, 2018)
- Referenced, “Employee Lawsuits Are Costly – Win or Lose. These 4 Trends Are Making the Risks More Severe,” Risk & Insurance (November 1, 2018)
- Quoted, “South Florida Restaurants Slapped With Hundreds of ADA Lawsuits,” Miami New Times (November 1, 2018)
- Referenced, “Lawsuits Charge 15 New York Wineries with Discrimination Against Visually Impaired,” Wine Enthusiast (October 31, 2018)
- Referenced, “New York Wineries Sued over Website Accessibility for Visually Impaired,” Wine Spectator (October 29, 2018)
- Interviewed, “Justice Department failing disabled people and businesses, advocates and attorneys say,” WUSA9 (October 12, 2018)
- Referenced, “First lawsuits over disabled access to websites make their way to Minnesota,” Pioneer Press (October 7, 2018)
- Quoted, “Making business websites accessible for the disabled,” Newsday (September 30, 2018)
- Quoted, “Blind Workers Test Limitations of Online Hiring Systems,” Bloomberg BNA (August 21, 2018)
- Interviewed, “Growing number of lawsuits over ADA website accessibility,” Varney & Co., Fox Business (July 24, 2018)
- Quoted, “NY's Advances in ADA Claims Helps Propel National Trend in Website Access Suits,” New York Law Journal (July 24, 2018)
- Quoted, “The Morning Risk Report: Record Pace for Website Accessibility Lawsuits,” Wall Street Journal (July 23, 2018)
- Quoted, “Most business websites are sitting ducks for ADA suits, experts say,” South Florida Sun-Sentinel (July 22, 2018)
- Quoted, “How A Fla. Ruling Ignited A Surge In Online ADA Suits,” Law360 (July 20, 2018)
- Quoted, “Letter from Congress could affect local industry around ADA lawsuits,” Crain’s New York Business (July 11, 2018)
- Quoted, “Why Law Firms Should Make Web Accessibility a Priority in 2018,” National Law Review (June 4, 2018)
- Quoted, “Avoiding the Website Accessibility Shakedown,” ABA Bank Marketing (May 22, 2018)
- Quoted, “Banks are sitting ducks for ADA lawsuits,” American Banker (May 21, 2018)
- Quoted, “A flood of lawsuits demand websites accommodate the disabled,” CBS News Moneywatch (March 22, 2018)
- Quoted, “An 'Onslaught' Of Lawsuits From The Blind Is Happening; Blame Obama's and Trump's DOJ,” Forbes (February 22, 2018)
- Quoted, “DOJ punts on rulemaking, likely boosting ADA lawsuits and forcing judges to regulate,” Legal Newsline (January 23, 2018)
- Quoted, “With regulation in flux, litigation over website accessibility for the blind, other ADA rules, could also remain unsettled,” Cook County Record (January 21, 2018)
- Referenced, “Website accessibility suits flooded the courts in 2017,” HR Dive (January 9, 2018)
- Quoted, “First-Of-Its-Kind Trial Goes Plaintiff's Way; Winn-Dixie Must Update Website For The Blind,” Forbes (June 13, 2017)
- Quoted, “Judge Backs Making Consumer Websites Accessible to Blind,” The Wall Street Journal (June 13, 2017)
- Quoted, “Party City loses bid to have website accessibility case thrown out,” Pennsylvania Record (February 23, 2017)
- Referenced, “Wake Up Call: Legal Market,” Bloomberg (November 2, 2016)
- Referenced, “Law firms file and settle dozens of ADA suits claiming websites aren't accessible to the blind,” ABA Journal (November 1, 2016)
- Quoted, “Companies Face Lawsuits Over Website Accessibility For Blind Users,” Wall Street Journal (November 1, 2016)
- Quoted, “Website ADA compliance cases spike; ruling seen as 'not a good sign' for defendants,” Pennsylvania Record (October 5, 2016)
- Quoted, “Repeat Plaintiffs, Non-Profits Target Businesses for ADA Compliance,” Claims Journal (October 4, 2016)
- Quoted, “Court will let Ariz. AG intervene in deluge of ADA cases,” Legal Newsline (September 16, 2016)
- Quoted, “ADA lawsuits: Courting accommodation or cashing in?” Wichita Eagle (September 10, 2016)
- Quoted, “DOJ Delays Website Accessibility Guidelines Again. Now What?” Corporate Counsel (May 12, 2016)
- Quoted, “Web accessibility rules coming in 2018,” Newsday (April 10, 2016)
- Quoted, “Out of Focus: Plaintiffs Lawyers Take Aim at Web Access and Privacy,” Corporate Counsel (April 1, 2016)
- Quoted, “Judges handling ADA website lawsuits not waiting on DOJ regulations,” LegalNewsline.com (March 30, 2016)
- Quoted, "Attorneys: DOJ's years-long delay on regulations hurting companies facing disabilities lawsuits over their websites,” Legal Newsline (March 1, 2016)
- Interview, “Small businesses Call Christina for help after being slapped with ADA suits,” WPLG (ABC) - Local 10 South Florida (February 29, 2016)
- Quoted, “Kicking the Can Down the Road: The Murky Law On Technologic Accessibility,” The Lexblog Network (January 22, 2016)
- Quoted, “Uncertain Legal Rules for Website Accessibility Attract Dozen of ADA Lawsuits,” Bloomberg BNA Electronic Commerce & Law Report (December 9, 2015)
- Quoted, “Lawsuits Mount Over Website Accessibility,” Bloomberg BNA Electronic Commerce & Law Report (November 27, 2015)
- Quoted, "Sanction bid boomerangs in ADA suits", Chicago Daily Law Bulletin (September 17, 2015)
- Quoted, "Landlords grapple with more ADA lawsuits", ICSC (September 10, 2015)
- Quoted, “Looming ADA rules could affect millions of websites,” Sun-Sentinel (June 26, 2015)
- Quoted, "Accessibility Claims Expected Over Websites," Wall Street Journal (October 15, 2014)
- Quoted, "ADA: Legal and Practical Advice," Kiosk Marketplace (October 6, 2014)
- Quoted, "Pool lifts spawn lawsuits," Hotel News Now (August 13, 2014)
Minh views her job as solving client problems in the most efficient and advantageous manner possible, whether the problem takes the form of a lawsuit, a Justice Department investigation, or a customer complaint.
More About Minh
Minh’s national practice focuses exclusively on the legal obligations of places of public accommodation, recipients of federal assistance, government contractors, and housing providers to individuals with disabilities under Title III of the American with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the Fair Housing Act (FHA), and various state non-discrimination statutes. Minh is a recognized thought leader on ADA Title III issues who is known for her practical and business-friendly approach to litigation and compliance under this law.
Minh leads the firm’s ADA Title III team—a group of more than 10 attorneys nationwide who focus their work on this law and handle a significant share of the more than 10,000 federal ADA Title III lawsuits filed each year. Minh knows all the players in the space and their strengths, weaknesses, and approaches to litigating and settling cases. This knowledge allows Minh to develop tailored response strategies that result in efficient and favorable outcomes for clients. With more than two decades of experience in handling ADA Title III matters at the Department of Justice (DOJ) and in private practice, there are few questions that she cannot answer immediately based on her extensive knowledge of the law. She also has the experience and judgment to provide clients with guidance on the application of the ADA to cutting-edge technology and products.
Minh's practice encompasses:
Litigation Defense. Minh has handled a vast array of individual plaintiff and class action disability discrimination matters involving public accommodations throughout the United States, with most cases arising in California, Florida, Massachusetts, New York, and Pennsylvania. Her clients come from all industries, including hospitality, retail, banking, entertainment, sports, media, health care, restaurants, and gaming. Minh has successfully defended public accommodations in a broad range of accessibility lawsuits under Title III of the ADA and similar state laws involving topics such as websites, mobile apps, architectural barriers, point of sale devices, ATMs, kiosks, service animals, power mobility devices, sign language interpreters, communications technologies for the deaf, closed captioning for videos, telecommunications relay services, and so much more.
Department of Justice and Other Investigations. Minh has significant experience in the representation of businesses, public entities, and nonprofits under investigation by the DOJ and state enforcement agencies for alleged violations of Titles II and III of the ADA and FHA. In many matters, she successfully obtained the closure of investigations with no action. In others, she has successfully negotiated favorable settlements and consent decrees on behalf of hotels, health care providers, restaurants, retailers, educational institutions, and financial services companies concerning virtually every conceivable subject matter, including architectural barriers, effective communication (e.g. sign language interpreters, documents in alternate formats, accessible websites and mobile apps), ATMs, and service animals.
Advice, Counseling, Policy Development, and Training. Minh’s practice includes advising clients on the requirements of the ADA and other disability laws and creating compliance policies and training programs. The country's top retailers, banks, hospitality companies, car rental companies, casinos, and equipment manufacturers have retained Minh to help them create national enterprise-wide ADA compliance policies, operational procedures, customized facilities checklists, and training materials for thousands of employees. She helps clients navigate through difficult issues such as website and mobile applications accessibility, the gray areas of 2010 ADA Standards for Accessible Facilities, pool and spa lifts, point of sale devices, medical equipment, self-service equipment, hotel reservations processes, event ticketing policies, and ATMs. Manufacturers of customer-facing self-service equipment have also retained Minh to opine on whether the design of their machines are accessible to individuals with various types of disabilities.
Fair Housing Act Litigation, Investigations, and Compliance
While at the DOJ, Minh oversaw the enforcement of the FHA against housing owners and developers. She has applied that experience to defend owners and developers of multifamily housing communities in DOJ investigations/lawsuits alleging violations of the FHA’s accessible design and construction requirements. In addition, Minh and her team have extensive experience defending housing owners and operators against complaints alleging discrimination in housing based on disability, including alleged failures to provide reasonable accommodations or make reasonable modifications to normal policies. Minh also defends housing providers against claims of discrimination based on other protected characteristics such as race.
Federal Rulemaking Proceedings. As ADA Title III counsel to the nation’s top lodging trade association for more than a decade, she has represented the interests of the lodging industry in every major rulemaking under Title III of the ADA since 2006, including those pertaining to the 2010 revisions to the ADA Title III regulations, furniture, equipment, and accessible websites. Minh also represented one of the country’s largest movie theatre companies in the 2014 DOJ rulemaking concerning the closed captioning of movies.
Background. After graduating from law school, Minh spent nearly a decade as a litigator at one of the world’s top law firms, where she handled a variety of cases at all levels of the federal judicial system and before state and federal agencies. In 2001, Minh joined the DOJ where she served as Counselor to the Assistant Attorney General for Civil Rights. In that position, Minh oversaw the enforcement of the ADA, the FHA, the Rehabilitation Act, as well as Title VII of the Civil Rights Act of 1964. She also represented the DOJ at the US Access Board, the federal agency charged with creating accessibility guidelines for public accommodations, commercial facilities, and federal agencies. She returned to private practice in 2003, where she has focused her practice on Title III of the ADA and related laws.
In 2012, Minh authored the ADA Guide for Lodging Owners and Operators, the first book of its kind published by the American Hotel & Lodging Association (AH&LA). She also testified before Congress on behalf of the lodging industry on new ADA requirements for lifts at pools and spas. Minh is also the editor of and a primary contributor to Seyfarth’s ADA Title III News & Insights Blog. Minh has appeared on NPR and Fox Business as an ADA Title III leading subject matter professional, and she has been quoted in publications such as The Wall Street Journal, The New York Times, CNN, Bloomberg, The Economist, The American Banker, and The National Law Journal. In 2016, Anderson Cooper interviewed Minh for a 60 Minutes segment on ADA Title III litigation.
Minh leads the firm’s ADA Title III team—a group of more than 10 attorneys nationwide who focus their work on this law and handle a significant share of the more than 10,000 federal ADA Title III lawsuits filed each year. Minh knows all the players in the space and their strengths, weaknesses, and approaches to litigating and settling cases. This knowledge allows Minh to develop tailored response strategies that result in efficient and favorable outcomes for clients. With more than two decades of experience in handling ADA Title III matters at the Department of Justice (DOJ) and in private practice, there are few questions that she cannot answer immediately based on her extensive knowledge of the law. She also has the experience and judgment to provide clients with guidance on the application of the ADA to cutting-edge technology and products.
Minh's practice encompasses:
Litigation Defense. Minh has handled a vast array of individual plaintiff and class action disability discrimination matters involving public accommodations throughout the United States, with most cases arising in California, Florida, Massachusetts, New York, and Pennsylvania. Her clients come from all industries, including hospitality, retail, banking, entertainment, sports, media, health care, restaurants, and gaming. Minh has successfully defended public accommodations in a broad range of accessibility lawsuits under Title III of the ADA and similar state laws involving topics such as websites, mobile apps, architectural barriers, point of sale devices, ATMs, kiosks, service animals, power mobility devices, sign language interpreters, communications technologies for the deaf, closed captioning for videos, telecommunications relay services, and so much more.
Department of Justice and Other Investigations. Minh has significant experience in the representation of businesses, public entities, and nonprofits under investigation by the DOJ and state enforcement agencies for alleged violations of Titles II and III of the ADA and FHA. In many matters, she successfully obtained the closure of investigations with no action. In others, she has successfully negotiated favorable settlements and consent decrees on behalf of hotels, health care providers, restaurants, retailers, educational institutions, and financial services companies concerning virtually every conceivable subject matter, including architectural barriers, effective communication (e.g. sign language interpreters, documents in alternate formats, accessible websites and mobile apps), ATMs, and service animals.
Advice, Counseling, Policy Development, and Training. Minh’s practice includes advising clients on the requirements of the ADA and other disability laws and creating compliance policies and training programs. The country's top retailers, banks, hospitality companies, car rental companies, casinos, and equipment manufacturers have retained Minh to help them create national enterprise-wide ADA compliance policies, operational procedures, customized facilities checklists, and training materials for thousands of employees. She helps clients navigate through difficult issues such as website and mobile applications accessibility, the gray areas of 2010 ADA Standards for Accessible Facilities, pool and spa lifts, point of sale devices, medical equipment, self-service equipment, hotel reservations processes, event ticketing policies, and ATMs. Manufacturers of customer-facing self-service equipment have also retained Minh to opine on whether the design of their machines are accessible to individuals with various types of disabilities.
Fair Housing Act Litigation, Investigations, and Compliance
While at the DOJ, Minh oversaw the enforcement of the FHA against housing owners and developers. She has applied that experience to defend owners and developers of multifamily housing communities in DOJ investigations/lawsuits alleging violations of the FHA’s accessible design and construction requirements. In addition, Minh and her team have extensive experience defending housing owners and operators against complaints alleging discrimination in housing based on disability, including alleged failures to provide reasonable accommodations or make reasonable modifications to normal policies. Minh also defends housing providers against claims of discrimination based on other protected characteristics such as race.
Federal Rulemaking Proceedings. As ADA Title III counsel to the nation’s top lodging trade association for more than a decade, she has represented the interests of the lodging industry in every major rulemaking under Title III of the ADA since 2006, including those pertaining to the 2010 revisions to the ADA Title III regulations, furniture, equipment, and accessible websites. Minh also represented one of the country’s largest movie theatre companies in the 2014 DOJ rulemaking concerning the closed captioning of movies.
Background. After graduating from law school, Minh spent nearly a decade as a litigator at one of the world’s top law firms, where she handled a variety of cases at all levels of the federal judicial system and before state and federal agencies. In 2001, Minh joined the DOJ where she served as Counselor to the Assistant Attorney General for Civil Rights. In that position, Minh oversaw the enforcement of the ADA, the FHA, the Rehabilitation Act, as well as Title VII of the Civil Rights Act of 1964. She also represented the DOJ at the US Access Board, the federal agency charged with creating accessibility guidelines for public accommodations, commercial facilities, and federal agencies. She returned to private practice in 2003, where she has focused her practice on Title III of the ADA and related laws.
In 2012, Minh authored the ADA Guide for Lodging Owners and Operators, the first book of its kind published by the American Hotel & Lodging Association (AH&LA). She also testified before Congress on behalf of the lodging industry on new ADA requirements for lifts at pools and spas. Minh is also the editor of and a primary contributor to Seyfarth’s ADA Title III News & Insights Blog. Minh has appeared on NPR and Fox Business as an ADA Title III leading subject matter professional, and she has been quoted in publications such as The Wall Street Journal, The New York Times, CNN, Bloomberg, The Economist, The American Banker, and The National Law Journal. In 2016, Anderson Cooper interviewed Minh for a 60 Minutes segment on ADA Title III litigation.
- JD, University of Pennsylvania Law School
With honors
- BA, Columbia College
- District of Columbia
- Virginia
- US Court of Appeals, Fourth Circuit
- US Court of Appeals, Ninth Circuit
- US Court of Appeals, DC Circuit
- US Court of Appeals, Federal Circuit
- US Court of Federal Claims
- US District Court, District of Columbia
- US District Court, District of Maryland
- US District Court, Eastern District of Virginia
- District of Columbia Court of Appeals
Related Services
Related Key Industries
Representative US Department of Justice ADA Title III Investigations/Enforcement
Investigation Closures:
- 2024—For the owner of two luxury hotels in the U.S. Virgin Islands, Minh secured the closure of an investigation by the U.S. Department of Justice into the hotels’ compliance with the ADA Standards for Accessible Design with no required remedial actions or payment.
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2021—For the issuer of retailer branded credit cards, secured the closure of a 2-year investigation into the accessibility of the bank’s account holder website to people with disabilities.
- 2019—For one of the world’s largest hotel companies, Minh secured the closure of an investigation into two hotels concerning their alleged failure to comply with regulations for hotel reservations with no further action to be taken by the DOJ.
- 2017—For a national car rental company, Minh secured the closure of an investigation into the company’s alleged failure to provide accessible shuttle services with “no violation” finding.
- 2016—For a major New York City landmark hotel, Minh secured the no action closure of an investigation into the accessibility of the hotel’s entrances.
- 2014—For a national gaming company, Minh secured the no action closure of a nationwide investigation into the company’s compliance with ADA Title III with respect to thousands of hotel rooms and dozens of casinos.
Settlement Agreements and Consent Decrees:
- 2024—For a national hotel company, Minh successfully negotiated a Letter of Resolution to end an investigation into how accessible rooms are displayed on the company’s reservations website.
- 2024—For the owner of a campsite in Washington State, Minh secured the closure of an investigation by the U.S. Department of Justice into the campsite’s compliance with the ADA Standards for Accessible Design under a Letter of Resolution that involved no monetary penalties.
- 2024—For one of the world’s largest hotel companies, Minh successfully resolved a four year investigation conducted by the U.S. Department of Justice by negotiating a very favorable nationwide settlement agreement concerning the company’s reservations practices for accessible rooms.
- 2022—For an Ohio hotel, Minh negotiated a favorable settlement agreement which resolved an investigation into the hotel’s compliance with the ADA’s requirements for accessible facilities.
- 2022—For a Maryland developer of affordable housing constructed with low-income tax credits, Minh negotiated the resolution of a three year investigation with the DOJ that resulted in a favorable Consent Order filed in the US District Court of Maryland covering eleven multifamily properties.
- 2021—For a South Carolina hotel, Minh negotiated a Letter of Resolution to resolve a claim that the hotel failed to provide the accessible room reserved by a guest.
- 2021—For a Midwest grocery retailer, Minh negotiated a Settlement Agreement to resolve an investigation into the accessibility of the retailer’s vaccine website under highly favorable terms.
- 2020—For a national health care provider, Minh negotiated a settlement agreement with the US Department of Justice to resolve multiple complaints concerning the provision of sign language interpreter services to patients.
- 2018—For a national grocery store chain, Minh negotiated the resolution of an investigation into allegedly inaccessible checkout lanes in dozens of grocery stores in Rhode Island.
- 2017—For one of the nation’s largest health care providers, Minh negotiated the resolution of an investigation into the alleged failure to allow service animals in pre-op area in a medical facility.
- 2015-2016—For two major resorts in St. Thomas USVI, Minh negotiated a very favorable agreement involving no monetary damages or penalties concerning the physical accessibility of this resort.
- 2015—For the nation’s only nonprofit massive online open course platform provider, Minh negotiated a precedent-setting agreement regarding this entity’s website, online learning platform, and mobile application with no monetary damages or penalties.
- 2014—For a national online grocery delivery service, Minh negotiated a very favorable agreement resolving an investigation into the accessibility of this company’s website and mobile application with no monetary damages or civil penalties.
- 2014—For a restaurant in New York City, Minh resolved an ADA compliance review into allegedly inaccessible conditions at the facility under favorable terms.
- 2014—For a hotel in Atlantic City New Jersey, Minh successfully resolved a compliance investigation into this hotel’s compliance with the facility access requirements of Title III of the ADA.
- 2012—For seven major hotels in the Boston area, Minh successfully guided the hotels through a compliance review initiated by the Boston US Attorney’s Office which resulted in no action against five hotels and a favorable resolution for the remaining two.
- 2011—For a hotel in San Diego, Minh successfully resolved an investigation into alleged physical barriers to access at the facility as well as various operational issues such as hotel reservations.
- 2011—For the nation’s largest financial institution, Minh negotiated a complex and precedent-setting nationwide settlement concerning effective communication and physical access to branch locations.
- 2010—For one of world’s largest hotel companies, Minh successfully negotiated a nationwide consent decree to resolve an investigation into all aspects of the company’s compliance with the Title III of the ADA.
Representative ADA Title III Lawsuits and Controversies
- 2024—For national movie theatre chain, Minh successfully resolved a lawsuit in the Western District of Washington brought by disability rights advocates alleging that the company’s failure to provide free admission for personal care assistants violated the ADA.
- 2024—For a national retailer, Minh secured the dismissal with prejudice of a lawsuit involving allegations that the retailer’s aisles were too narrow in multiple stores at the motion to dismiss stage of the case.
- (MDFL 2024)—For one of the world’s largest coffee retailers, Minh secured the voluntary dismissal of a putative class action lawsuit alleging that the retailer’s extra charge for beverage customization using plant-based milks discriminated against persons with lactose intolerance in violation of the ADA.
- 2023—For associations representing the lodging and restaurant industries nationally and in California, Washington state, Hawaii, and Oregon, Minh filed an amicus brief in the Ninth Circuit Court of Appeals supporting a Petition for Rehearing en Banc regarding standing requirements for serial plaintiff testers in ADA Title III lawsuits.
- 2022—For a national café chain, Minh secured the dismissal with prejudice of a lawsuit involving eight cafes in California based on the plaintiff’s violation of a vexatious litigant order.
- 2022—For national café chain, secured dismissal on summary judgment of race discrimination claim brought by customer under the California Unruh Act and 42 U.S.C. Section 1981.
- 2022—For a national fast casual restaurant company, Minh negotiated the successful resolution of a lawsuit in Arizona federal court alleging a failure to modify drive-through procedures for the deaf.
- 2021-22—Represent over 150 California hotels in lawsuits alleging that they failed to provide sufficient accessibility information on their reservations websites.
- 2021-22—Represent the nation’s leading lodging industry association as amicus in four appeals to the US Court of Appeals for the Ninth Circuit concerning regarding the ADA’s disclosure requirements for accessible rooms on reservations websites. The Ninth Circuit adopted the lodging industry’s position in a precedent setting decision in 2022.
- 2021—Secured the early dismissal of more than ten lawsuits alleging that California hotels failed to provide sufficient accessibility information on their reservations websites.
- 2021—Represented a national car rental company in a lawsuit alleging that the car rental company failed to provide a car with hand controls to the plaintiff.
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2020—For a major video streaming service, Minh negotiated the resolution of claims brought by two advocacy groups for the blind alleging that the streaming platform was not accessible to the blind and content on the platform did not include audio descriptions for the deaf.
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2020—Rizzi v. Hilton Domestic Operating Co. (Case No. CV 18-1127) - Secured pre-discovery dismissal of website accessibility lawsuit concerning multiple websites on standing grounds.
- (9th Circuit Court of Appeals, 2020) - Shirley Lindsay v. Overland Partners Sepulveda, LLC (Case no. 19-55738), Johnson v. Starbucks (Case No. 19-15759); Kong v. Starbucks (Case No. 19-55577) - Successfully secured affirmation of district court decision regarding Starbuck’s sales counter design in three appeals to the Ninth Circuit.
- Schroeder v. Enterprise Holdings, Inc. (C.D. CA 2020) (case no. 2:19 - at 0164) - Secured voluntary dismissal of lawsuit brought Enterprise Rent a Car and Alamo alleging that their failure to provide hand controls in vans violated Title III of the ADA and the Unruh Act.
- (SDNY 2020) - Handled defense of and secured favorable resolutions in more than ten lawsuits brought under the ADA and New York state and city laws alleging that gift cards must have Braille.
- (D.Mass. 2020) Secured grant of motion to dismiss brought by the National Federation of the Blind against leading manufacturer of healthcare software alleging that the alleged failure to manufacture accessible software for use by MA healthcare employees violated MA employment discrimination statute MGL c. 151B).
- Shirley Lindsay v. Overland Partners Sepulveda, LLC (C.D.CA. 2019) (Case no. 2:18-cv-01917) (secured summary judgment for Starbucks in case involving design of sales/service counter)
- Francis v. 805 Columbus LLC (S.D.NY. 2019) (Case no. 1:16-cv-07539) (secured summary judgment for Starbucks in case involving design of sales/service counter)
- (D.Ct. 2019) For national rental car company, secured dismissal of lawsuit by plaintiff with disability regarding the alleged failure to provide accessible rental vehicle.
- Cerda v. Chicago Cubs Baseball Club (N.D.IL. 2018) (Case no. 1:17-cv-9023) (secured partial dismissal of ADA Title III lawsuit alleging violations relating to provision of accessible seating in connection with multiyear renovation of Wrigley Field).
- 2019—For national media company, structured negotiation of claims from blind claimants seeking audio description on streaming content.
- 2019—For provider of restaurant delivery services, structured negotiation of claims from blind claimants seeking accessible mobile app and website.
- 2019—For custom printing company, structured negotiation of claims from blind claimants seeking accessible mobile app and website.
- (S.D.N.Y. 2017) Defense and favorable settlement of New York wide class action about restaurant’s self-service ordering kiosks and ordering experience which were allegedly not accessible to the blind.
- (W.D.P.A. 2017) Defense and class action settlement of nationwide claims relating to allegedly inaccessible parking lots in entire restaurant system.
- 2016-2019—Defense of hundreds of website and/or mobile app accessibility lawsuits (filed in CA, FL, NY, MA, IL, DC, and other jurisdictions) against businesses in the hotel, retail, entertainment, media, fitness, restaurant, beauty, and banking industries.
- 2016-2019—Defense of hundreds website and/or mobile app accessibility demand letters sent to businesses in the hotel, retail, entertainment, media, fitness, restaurant, beauty, and banking industries.
- (E.D.TN 2015) Defense of lawsuit against car rental company for injunctive relief and damages relating to alleged failure to provide hand controls in two-door rental cars.
- (W.D.WA 2015) Defense of nationwide class action against office product retailer regarding accessibility of service counters.
- (W.D.WA 2015) Defense of nationwide class action against office product retailer regarding accessibility of parking lots.
- (CDCA 2015) For nation’s largest bank, secured the voluntary dismissal of lawsuit alleging inaccessible ATMs.
- (S.D. FL 2014) For national restaurant chain, secured dismissal of lawsuit and obtained $30K in sanctions against plaintiff in lawsuit alleging physical access barriers.
- (N.D. GA 2013) Defense of lawsuit against nation’s largest bank in case involving policy of refusing calls made through Telecommunications Relay Services.
- (US Court of Appeals for the Ninth Circuit, 2015) Secured affirmance of summary judgment for national retailer in case alleging inaccessible stores and obtained monetary sanctions against plaintiff’s counsel.
- 2012—For financial services company, structured negotiation of claims from blind claimants seeking accessible mobile app and website.
- (S.D.FL. 2011) Secured dismissal on motion to dismiss of consolidated ADA Title III lawsuit involving 14 stores in Southern Florida brought by a well-known professional plaintiff.
- (D.D.C. 2011) For international hotel company, secured early dismissal of nationwide lawsuit by disability rights advocates about thousands of hotels which resulting in the lawsuit proceeding to discovery on four hotels.
- (W.D.WA. 2009) On behalf of a hotel, secured early complete dismissal of lawsuit alleging violations of ADA and state law based on excessive wait time for assistance at a wheelchair lift.
Representative Fair Housing Act Lawsuits and Enforcement Actions
- 2022—For the developer and owners of nine multi-family apartment complexes in Maryland, Minh successfully resolved an investigation by the Department of Justice alleging violations of the accessible design and construction requirements of the FHA and ADA with a Consent Order with favorable terms. Minh and her team continue to assist the clients in implementing Consent Order requirements.
- 2022—For an apartment complex, Minh defended and successfully resolved a lawsuit involving an alleged failure to allow reasonable modifications to the unit of a tenant with disabilities.
- 2021-22—Represented owners of multifamily housing properties in the southeastern US alleging FHA design and construction violations.
- (W.D.TX 2016) Defense of Fair Housing Act design and construction lawsuit involving large multifamily complex in El Paso, TX.
- (EDVA 2009) Defense of lawsuit brought by US Department of Justice against owner of garden apartment community for alleged noncompliance with design & construction standards of the Fair Housing Act. The case was resolved by a consent decree with minimal damages.
Agency Rulemakings
- 2024—For the nation’s largest lodging industry association, Minh drafted comments on the Access Board’s proposed rule for accessible EV charging stations.
- 2023—For the nation’s largest lodging industry association, Minh drafted comments on the U.S. Department of Justice’s Proposed Rule governing accessible websites and mobile apps of state and local governments.
Related News & Insights
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Webinar
Dec 11, 2024
Micro-Webinar Series - The Legal Landscape of Hospitality: Key Perspectives and Considerations
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Blog Post
Oct 4, 2024
SDNY Chief Judge to ADA Plaintiff: Court Closed for Business to Online-Only ADA Web Cases
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Speaking Engagement
Sept 26, 2024
Minh Vu a Panelist During 2024 Georgetown Law Hotel & Lodging Legal Summit
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Sponsored Events
Sept 26, 2024 - Sept 27, 2024
Seyfarth to Sponsor 2024 Georgetown Law Hotel & Lodging Legal Summit
- Listed in Best Lawyers in America (Woodward/White Inc.) for Litigation - Labor and Employment (2023-2025)
- Recognized for Labor & Employment (District of Columbia) by Chambers USA (2020-2024)
- Named to Washingtonian’s "Best Lawyers" List for Employment Defense (2020)
- Co-Author, "SDNY Chief Judge to ADA Plaintiff: Court Closed for Business to Online-Only ADA Web Cases," ADA Title III, Seyfarth Shaw LLP (October 4, 2024)
- Co-Author, "U.S. Access Board Issues Proposed Rule for Accessible Electric Vehicle Charging Stations," ADA Title III, Seyfarth Shaw LLP (September 11, 2024)
- Co-Author, "2022 ADA Title III mid-year federal lawsuit filings drop 22% compared to 2021," Thomson Reuters Westlaw Today (August 2, 2022)
- Co-Author, "The Law on Website and Mobile Accessibility Continues to Grow at a Glacial Pace Even as Lawsuit Numbers Reach All-Time Highs," Law Practice Magazine: The TECHSHOW Issue, American Bar Association (January 1, 2022)
- Author, "Eleventh Circuit Says Winn Dixie’s Inaccessible Website Does Not Violate The ADA," ADA Title III Blog, Seyfarth Shaw LLP (April 8, 2021)
- Co-Author, "The Pandemic Slowed 2020 Federal ADA Title III Filings But 2021 May Be a Record Breaker," ADA Title III Blog, Seyfarth Shaw LLP (February 25, 2021)
- Co-Author, "How Will DOJ Enforce Title III of the ADA in a Biden Administration?," ADA Title III Blog, Seyfarth Shaw LLP (November 17, 2020)
- Co-Author, "House Bill Introduced to Require Accessible Consumer Facing Websites and Mobile Apps," ADA Title III Blog, Seyfarth Shaw LLP (October 14, 2020)
- Co-Author, "Ninth Circuit Announces Legal Framework for Readily Achievable Barrier Removal Claims Under ADA," ADA Title III Blog , Seyfarth Shaw LLP (September 18, 2020)
- Co-Author, "Federal ADA Title III Lawsuit Numbers Drop 15% for the First Half of 2020 But a Strong Rebound Is Likely," ADA Title III Blog, Seyfarth Shaw LLP (September 2, 2020)
- Author, "A Second California State Court Judge Says the ADA Covers Online-Only Businesses," ADA Title III Blog, Seyfarth Shaw LLP (August 27, 2020)
- Co-Author, "Expert Analysis: Reopening Businesses Face Thorny Customer-Facing ADA Issues," Chain Store Age (May 12, 2020)
- Co-Author, "Reopening Businesses Face Thorny Customer-Facing ADA Issues," ADA Title III Blog, Seyfarth Shaw LLP (May 6, 2020)
- Co-Author, "Businesses Get Early Victory in Lawsuit Demanding Braille Gift Cards," ADA Title III Blog, Seyfarth Shaw LLP (April 24, 2020)
- Author, "Mini Horses Can Be 'De Facto' Service Animals Too (Plus They Are Really Cute)," ADA Title III Blog, Seyfarth Shaw LLP (April 13, 2020)
- Co-Author, "Federal ADA Title III lawsuits hit all-time high," Chain Store Age (February 28, 2020)
- Co-Author, "2019 Was Another Record-Breaking Year for Federal ADA Title III Lawsuits," ADA Title III Blog, Seyfarth Shaw LLP (February 20, 2020)
- Co-Author, "Deaf Man Demands Closed Captioning for Porn Videos in Federal Lawsuit," ADA Title III Blog, Seyfarth Shaw LLP (January 21, 2020)
- Co-Author, "New York Federal Dockets Flooded With Cases Alleging That Failing To Provide A Gift Card With Braille Violates The ADA," Legal Update, Seyfarth Shaw LLP (November 12, 2019)
- Co-Author, "New York Federal Dockets Flooded With Cases Alleging That Failing To Provide A Gift Card With Braille Violates The ADA," ADA Title III Blog, Seyfarth Shaw LLP (November 4, 2019)
- Editor, "Website Accessibility Lawsuit Filings Still Going Strong," ADA Title III Blog, Seyfarth Shaw LLP (August 22, 2017)
- Co-Author, "Websites, Kiosks, and Other Self-Service Equipment in Franchising: Legal Pitfalls Posed by Title III of the Americans with Disabilities Act," Franchise Law Journal, Vol. 36, No. 3 (Winter 2017)
- Author, "First Federal Court Rules That Having An Inaccessible Website Violates Title III Of The ADA," Legal Update, Seyfarth Shaw LLP (June 14, 2017)
- Co-Author, "Presidential Pulse: 10 Key Ways the Trump Administration May Impact The Way You Do Business in 2017," Legal Update, Seyfarth Shaw LLP (December 12, 2016)
- Co-Author, "Website Accessibility: Considerations for Electric Cooperatives," Legal Reporting Service, NRECA, Vol. 52, No. 4 (April 2016)
- Author, "DOJ Shifts Position on Web Access: Stating In Court Filings That Public Accommodations Have a 'Pre-Existing' Obligation to Make Websites Accessible," Legal Update, Seyfarth Shaw LLP (July 8, 2015)
- Author, "DOJ Shifts Position on Web Access: Stating In Court Filings That Public Accommodations Have a 'Pre-Existing' Obligation to Make Websites Accessible," ADA Title III Blog, Seyfarth Shaw LLP (June 29, 2015)
- "Clarity Expected on Movie Theater Closed Captioning But Web Rules Still Murky," California Daily Journal (November 25, 2014)
- Co-Author, "FINRA Gives Whistleblowers an Assist," Workplace Whistleblower Blog, Seyfarth Shaw LLP (October 20, 2014)
- "Self-Service Kiosks for Guests Present a New ADA Litigation Risk for Hoteliers," American Hotel & Lodging Educational Institute (September 2014)
- "A New Breed of Access Lawsuits," California Daily Journal (August 18, 2014)
- Author, "ADA Title III Legal Developments Affecting Public Accommodations Owners and Operators," Probate & Property (May/June 2014)
- Author, "DOJ Demands Accessible Websites, Apps And POS Devices," Law360 (May 19, 2014)
- Author, "Justice Department Targets Websites, Mobile Apps, and POS Devices," ADA Title III Blog, Seyfarth Shaw LLP (April 28, 2014); Legal Update, Seyfarth Shaw LLP (April 29, 2014); Employment Law Lookout Blog, Seyfarth Shaw LLP (May 2, 2014)
- Author, "Department of Transportation Issues Final Rule Requiring Airline Websites and Self-Service Kiosks to be Accessible," ADA Title III Blog, Seyfarth Shaw LLP (November 7, 2013)
- Author, "Some Courts Say That Owners Cannot Sue Their Architects and Consultants for Designing Noncompliant Facilities," ADA Title III Blog, Seyfarth Shaw LLP (May 21, 2013); ABA e-journal (August 2013)
- "Courts: Landlords can’t sue architects for ADA Slips," Washington Business Journal (April 5, 2013)
- Co-Author, "Retailer Fights Back Against Serial Plaintiffs Alleging Accessibility Discrimination," Retail Detail Newsletter, Seyfarth Shaw LLP (April 2, 2013)
- Author, "Five Key Labor And Employment Issues Hospitality Employers Need To Be Aware Of This Quarter: Justice Department Issues New Technical Guidance for Pools and Spas," Labor & Employment Hospitality Quarterly Newsletter, Seyfarth Shaw LLP (June 26, 2012)
- "Businesses to Feel $8.5B Price Tag of Revised Disabilities Regulations," Washington Business Journal (March 14, 2012)
- "The Banking Industry's Legal Obligations to Customers with Disabilities Expand," ABA Bank Compliance (January-February 2012)
- "The American with Disabilities Act Guide for Lodging Owners & Operators," American Hotel & Lodging Education Institute (2012)
- "Americans With Disabilities Act," Casino Journal (December 1, 2010)
- "Coping With Shifts in ADA Regulations," Lodging Hospitality (July 22, 2010)
- "Proposed ADA Regulations Will Be Costly for Businesses When Adopted," Metropolitan Corporation Counsel (July 28, 2008)
- "Disability Law Watchlist: Several Pending ADA Initiatives Are Likely to Affect the Lodging Industry," Lodging Magazine (March 2008)
- "ADA Covers Foreign Cruise Ships," ADA Compliance Manual, Thompson Publications (August 2005)
- "Expensive Accommodations," Corporate Counsel (February 2005)
- "New ADA Guidelines Will Affect Many Employers," National Law Journal (September 20, 2004)
- Co-Presenter, “The Legal Landscape of Hospitality: Key Perspectives and Considerations Part 2: ADA Title III Implications for Hotel and Lodging Businesses ,” Webinar, Seyfarth Shaw LLP (November 21, 2024)
- Co-Presenter, "ADA Title III Disability Access Updates: Hot Issues and Litigation Trends," Webinar, Seyfarth Shaw LLP (March 22, 2023)
- Presenter, "ADA Title III: Hot Issues and Litigation Trends," ACC Northeast and Seyfarth Shaw LLP (June 23, 2021)
- Co-Presenter, "ADA Title III Disability Access Updates: Hot Issues and Litigation Trends," Webinar, Seyfarth Shaw LLP (April 19, 2021)
- Co-Presenter, "ADA Title III Pandemic Year Updates: Hot Issues and Litigation Trends," Webinar, Seyfarth Shaw LLP (March 11, 2021)
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Co-Presenter, "Return to Business: How to Serve Guests with Disabilities While Implementing COVID-19 Safety Measures," Webinar, American Hotel and Lodging Association (May 27, 2020)
- Co-Presenter, "Return to Business: Serving Customers with Disabilities While Implementing COVID-19 Safety Measures," Webinar, Seyfarth Shaw LLP (May 20, 2020)
- Speaker, "A Discussion on Recent ADA Title III Developments," American University Law School’s Women in Business Law Leadership Conference, Washington, DC (March 9, 2020)
- Panelist, "ADA Title III Strategies and Updates: All Landlords and Tenants Need to Know," 2019 ICSC U.S. Shopping Center Law Conference, San Diego, CA (October 24, 2019)
- Presenter, "Title III of the ADA: Website, Mobile App, and Kiosk Accessibility Lawsuits," CLE Webinar, LawPracticeCLE (July 25, 2019)
- Co-Presenter, "Website, Mobile App, and Kiosk Accessibility Lawsuits Under Title III of the ADA: A Legal Update," Webinar, Seyfarth Shaw LLP (February 13, 2019)
- "Different Perspectives, Interpreting the Law” and “Doing Access Justice," 2018 Leadership Exchange in Arts and Disability Conference (August 11, 2018)
- "Website Accessibility: The Next Frontier for the ADA," Webinar, American Hotel and Lodging Association (May 10, 2018)
- "Website Disability Access Lawsuits: The Ongoing Assault on Businesses and How to Respond," Webinar, Seyfarth Shaw LLP (April 4, 2018)
- "ADA Title III Lawsuits: Tarnishing the Integrity of the ADA," US Chamber of Commerce, Washington, DC (October 16, 2017)
- "The ADA and Online Businesses," Lawline (October 6, 2017)
- "Website ADA Compliance: Website Demand Letters & Lawsuits," myLawCLE (April 5, 2017)
- "What Every Tenant and Landlord Needs to Know About ADA Access Violations," Webinar, Mid-Atlantic Center (February 15, 2017)
- "ADA Compliance for Real Estate Owners and Operators: Avoiding and Responding to Drive-By Claims and Enforcement Actions," Webinar, Strafford Publications (February 14, 2017)
- "2010 ADA Standards for Transient Lodging," Webinar, U.S. Access Board and the American Hotel & Lodging Association (December 1, 2016)
- "Americans with Disabilities Act and Website Accessibility Standards: Practical Information You Need Now," Webcast, American Bankers Association (November 14, 2016)
- "Website Accessibility Demand Letters and Lawsuits: Businesses’ Questions Answered," Webinar, Seyfarth Shaw LLP (November 3, 2016)
- "Lawsuit Threats: Americans with Disabilities Act Website Accessibility and 'Terms of Use' - New Jersey Truth in Consumer Contract, Warranty and Notice Act," Retail Leaders Industry Association Retail Law Conference, Atlanta, GA (October 26, 2016)
- "Accessibility Solutions & Legal Updates in the Areas of Housing, Education, Employment and More," Disability Law Forum, New York City Bar Association (October 13, 2016)
- "Americans with Disabilities Act: Latest Expectations/Emerging Risks," ABA Regulatory Compliance Conference, San Diego, CA (June 13, 2016)
- "The Americans with Disabilities Act, The Facts and Urban Legends: What Every Real Property Lawyer Needs to Know," Spring Symposia CLE Meeting, ABA Section of Real Property, Trust and Estate Law, Boston, MA (May 13, 2016)
- "Is Your Website the Subject of an ADA Lawsuit Yet?," Seyfarth Shaw LLP (December 2015)
- "Digital Accessibility: The Legal Landscape," eSignRecords 2015 Conference (November 2015)
- "Adverse Impact and Other Hot Fair Housing Issues Facing the Real Estate Industry," Webinar, Seyfarth Shaw LLP (July 2015)
- "Compliance Issues for the Lodging Industry," Americans with Disabilities Act 25th Anniversary, American Hotel & Lodging Association (May 28, 2015)
- "Are Your Facilities Accessible?," 2015 Annual Meeting and Spring Seminar, California Society for Healthcare Attorneys (April 17-19, 2015)
- "Does Your Employment/Applicant-Facing Website And Other Technologies Have To Be Accessible To Individuals With Disabilities?," Seyfarth Shaw LLP (November 2014)
- "What New York Commercial Leasing Lawyers Need to Know About Title III of the ADA," New York Bar Association, Commercial Real Estate Section (October 14, 2014)
- "Spotting and Managing the Risks Retailers Face Complying with the ADA's Accessibility Requirements for Technology," Retail Industry Leaders Association (October 16, 2014)
- "Self-Service Kiosks for Guests Present a New ADA Litigation Risk for Hoteliers," American Hotel & Lodging Educational Institute Monthly Newsletter (September 2014)
- "Americans with Disabilities Act Compliance: What Issues Should Be Keeping You Up at Night?," Webinar, American Bankers Association (May 2014)
- "Do My Websites and Mobile Apps Have to Be Accessible to People with Disabilities?," Webinar, Seyfarth Shaw LLP (April 2, 2014)
- "Do I Have To Let People With Disabilities Ride Their Segways In My Place Of Business?," Webinar, Seyfarth Shaw LLP (March 20, 2014)
- "From the Front Lines: ADA Update on the Latest Issues and Trends for Shopping Centers," 2013 ICSC International Shopping Center Law Conference (October 19, 2013)
- "Your Website and The Americans With Disabilities Act: Are You In Compliance?," Webinar, Seyfarth Shaw LLP (February 6, 2013)
- "5 Trends Shaping ADA Compliance For Bank Web Sites," Webcast, Deque Systems (November 30, 2012; December 30, 2012)
- "Law and Order: Special Hospitality Unit," 2012 International Society of Hotel Association Executives Winter Conference (December 6, 2012)
- "What The Hospitality Industry Should Expect In The Next Four Years," Webinar, Seyfarth Shaw LLP (November 15, 2012)
- "ADA in Your Hotel and Your Workforce," International Hotel, Motel & Restaurant Show (November 11, 2012)
- "Recent Developments under the Americans with Disabilities Act," 2012 Georgetown U. Law Center Hotel & Lodging Legal Summit (November 9, 2012)
- "ADA Title III and Fair Housing Act Developments," Chartis Greater NY Region Real Estate and Hospitality Brokers and Clients (September 2012)
- "The New ADA Title III Requirements and Their Impact on Your Hotels," Wyndham Hotel Group franchisees (April 4, 2012)
- "ADA Changes for Pools, Recreational Facilities & Service Animals," Webcast, American Hotel & Lodging Association and Seyfarth Shaw LLP (November 2011)
- "New ADA Title III Regulations: Will Your Lodging Facility Be in Compliance on March 15, 2012?," Webcast, American Hotel & Lodging Association and Seyfarth Shaw LLP (July 27, 2011)
- "The New ADA Requirement And Their Impact On How You Operate Your Property," Choice Hotels International franchisees (May 19-20, 2011)
- "An Overview and Update on ADA Title III Requirements for Hospitals," Massachusetts Hospital Association (May 10, 2011)
- "Public Accommodations and Their Customers with Disabilities: What Every Business Needs to Know About the New ADA Title III Regulations," Client Briefing, Seyfarth Shaw LLP (April 27, 2011)
- "New ADA Public Accommodations Standards: The 2010 ADA Title III Regulations," Chartis Real Estate Advisory Board (February 2011)
- "The New Americans with Disabilities Act (ADA) Title III Regulations: What do they mean for your bank?," American Banker's Association Members (December 2010)
- "New ADA Accessibility Requirements: Get Up to Speed," InterContinental Hotel Group and Seyfarth Shaw LLP to IHG franchisees (October 26-27, 2010)
- "Understanding the New ADA Title III Regulations," Webcast, Lexington Insurance/Chartis for Insureds (October 14, 2010)
- "A Hotelier’s Guide to the New ADA Title III Regulations," Webcast, Seyfarth Shaw LLP and the American Hotel & Lodging Association (October 2010)
- "Understanding the New ADA Title III Regulations," Seyfarth Shaw LLP (October 2010)
- "Understanding the New ADA Title III Regulations: The Retailer’s Perspective," Webcast, Seyfarth Shaw LLP and the Retail Industry Leaders Association (September 2010)
- "Persuade Your Audience: Tips on Perfecting Your Legal Writing," The Asian Pacific American Bar Association of the Greater Washington D.C. Area (March 2010)
- "Providing Equal Access for Customers Under the ADA: Hot Issues Every Business Needs to Know About Now," Client Briefing, Seyfarth Shaw LLP (March 2010)
- "Coping With Shifts in ADA Regulations," Lodging Hospitality (July 22, 2010)
- Quoted, “Federal appellate court rebukes plaintiff attorneys filing serial ADA suits,” Northern California Record (November 22, 2022)
- Referenced, "How to Make Your Website Accessible to Everyone," Inc.com (September 20, 2022)
- Referenced, "California Judge Throws Out Prosecutors' Suit Against Potter Handy Over Law Firm's Alleged 'Fraudulent' ADA Suits," Law.com (August 31, 2022)
- Referenced, "Build and Maintain an ADA-Compliant Law Firm Website," The National Law Review (August 16, 2022)
- Referenced, "More North Coast winery website lawsuits end without settlements," North Bay Business Journal (August 11, 2022)
- Referenced, "These 3 Tools Make It Easier to Support Employees With Disabilities," Inc. (August 10, 2022)
- Quoted, "Online-Only Co. Websites Aren’t Public Accommodations, Per CA Appeals Court," The Fashion Law (August 4, 2022)
- Featured, "With California DAs Suing ADA Law Firms, a Broad National Dip in New Federal Filings," Law.com (July 26, 2022)
- Referenced, "The ADA’s Bittersweet Anniversary," The Progressive Magazine (July 25, 2022)
- Featured, "Title III ADA Suits Down At Midyear Compared With Busy 2021," Law360 (July 20, 2022)
- Featured, "ADA suits fell dramatically in first half of 2022, study finds," The Daily Journal (July 20, 2022)
- Quoted, "Biden administration promises more enforcement actions over Americans with Disabilities Act violations," The National Law Journal (July 18, 2022)
- Referenced, "Down to Business: Number of website-accessibility lawsuits continues to climb," The Daily Gazette (July 6, 2022)
- Referenced, "Top Eight Mistakes Your Developer Should Avoid When Creating A WordPress Website," Forbes (June 10, 2022)
- Quoted, "ADA Covers Outdoor Eateries, Shopping Spaces, and Medical Providers," Workest (June 7, 2022)
- Referenced, "Civil justice reform group wants AG James to investigate serial ADA lawsuits filed against small businesses," Legal Newsline (June 1, 2022)
- Quoted, "Lawsuit alleging fraudulent ADA claims set for late summer court date," Northern California Record (May 9, 2022)
- Quoted, "Federal rules still fuzzy on website access for disabled," Newsday (April 20, 2022)
- Referenced, "U.S. Businesses Get Hit With Record Numbers of Disability Lawsuits," Bloomberg (April 14, 2022)
- Featured, "Record Number of Lawsuits Filed Over Accessibility for People with Disabilities," SHRM (March 23, 2022)
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Featured, "ADA Title III lawsuits increase by 320% in 8 years," Furniture Today (March 4, 2022)
- Referenced, "All-Time High Number of ADA Title III Suits Filed in 2021, According to Seyfarth Study," New York Law Journal (March 3, 2022)
- Referenced, "New study shows more ADA litigation in California than all other states combined," Northern California Record (February 28, 2022)
- Featured, "ADA lawsuit filings at all-time high," Chain Store Age (February 25, 2022)
- Referenced, "Serial Plaintiff Sues SAP Concur In Rash Of Site Accessibility Litigation," The Beat (January 11, 2022)
- Referenced, "COVID-19's Impact On Businesses Fuels ADA Reform Debate," Law360 (November 16, 2021)
- Referenced, "What Constitutes a Digital Accessibility Audit," Risk Management (October 12, 2021)
- Quoted, "Limits to online accessibility could run afoul of disabilities law," Newsday (September 22, 2021)
- Referenced, "McDonald’s Starts Making Self-Service Easier for Blind Diners," The Wall Street Journal (September 17, 2021)
- Referenced, "UPDATE: ADA Plaintiffs Filing Multiple Lawsuits Targeting Hotel Websites," KPIX CBS SF Bay Area News (August 30, 2021)
- Quoted, "Florida ADA lawsuits down sharply in 2021, new data shows," Florida Record (August 20, 2021)
- Referenced, "A single law firm is behind hundreds of website accessibility cases. One client says they 'beefed up' her blindness in more than a dozen lawsuits," Business Insider (August 3, 2021)
- Referenced, "New York Federal Courts a Battleground Amid Deepening Rift on Website Accessibility Suits," New York Law Journal (June 16, 2021)
- Referenced, "Website accessibility Winn-Dixie lawsuit ruled its site not a place of public accommodation," RealTrends (June 7, 2021)
- Referenced, "Blind people, advocates slam company claiming to make websites ADA compliant," NBC News (May 9, 2021)
- Referenced, "3 tips from iCIMS to improve the diversity of workforces by employing more students and recent graduates who have physical or mental disabilities," College Recruiter (May 5, 2021)
- Referenced, "What Is ADA Compliance And Why Does It Matter?," Forbes (November 3, 2020)
- Referenced, "Pointing to Pandemic-Fueled 'Surge,' Research Company Says 70% of ADA Website-Accessibility Lawsuits Now Filed in NY," New York Law Journal (September 29, 2020)
- Referenced, "Digital accessibility matters: Three steps to an equitable hiring experience," ITProPortal (September 22, 2020)
- Referenced, "The Legal Consequences of Having a Non ADA Compliant Building," EconoTimes (September 18, 2020)
- Featured, "ADA Title III lawsuits decline amid pandemic lockdowns," Business Insurance (September 2, 2020)
- Referenced, "Making Sure Your WordPress Site is Accessible," smallbizdaily (September 1, 2020)
- Referenced, "Websites become new focus of disability rights in age of COVID-19," San Jose Spotlight (August 27, 2020)
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Referenced, "The Digital Access Imperative: The Time Is Right For Change," Forbes (July 15, 2020)
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Referenced, "Inclusive design takes many, many forms," Built In (July 6, 2020)
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Referenced, "How to Stay Off the Radar for ADA Lawsuits," Facilities Net (June 30, 2020)
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Quoted, "Retailers not obligated to issue braille gift cards," Business Insurance (April 27, 2020)
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Referenced, "Technology & Policy," University of Illinois Journal of Law (April 20, 2020)
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Quoted, "Plaintiffs Attys Bank On New ADA Theory For Cash Awards," Law360 (March 13, 2020)
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Referenced, "Lawsuits Target ADA Web Compliance," Social Selling News (February 28, 2020)
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Referenced, "Is your website accessible to all?," Furniture Today (February 3, 2020)
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Referenced, "Retail websites targeted by ADA lawsuits," Stores (December 3, 2019)
- Quoted, "With SCOTUS Declining to Take Up Domino's Website Accessibility Case, Lawyers Expect New Wave of ADA Suits," National Law Journal (October 7, 2019)
- Quoted, "Why the Fate of Online Accessibility May Rest with a Domino's Pizza Lawsuite," CNET (September 27, 2019)
- Speaker, "Website Accessibility and the ADA," Legal Talk Network (August 9, 2019)
- Guest Appearance, "Disability Advocates Say ADA Requirements Should Apply Online, Domino’s Wants Supreme Court To Weigh In," Air Talk, NPR (August 8, 2019)
- Interviewed, “Businesses face lawsuits over website accessibility,” Marketplace, NPR (July 15, 2019)
- Interviewed, "Federal website accessibility lawsuits nearly tripled last year: Report," Varney & Co., Fox Business (February 8, 2019)
- Referenced, “Colleges, including Saint Rose, hit with website lawsuits,” Albany Times Union (December 4, 2018)
- Referenced, “Lawsuits claim Muhlenberg, ESU websites lack access for the blind,” The Morning Call (November 21, 2018)
- Referenced, “'Hamilton' unites; Mayor Jacobs creates a culture of compassion; and Maurice Allen drives to the moon,” Orlando Sentinel (November 16, 2018)
- Referenced, “Wineries Run Afoul of Obscure Law,” Wine-Searcher (November 15, 2018)
- Referenced, “Lawsuits targeting business websites over ADA violations are on the rise,” Los Angeles Times (November 11, 2018)
- Referenced, “Employee Lawsuits Are Costly – Win or Lose. These 4 Trends Are Making the Risks More Severe,” Risk & Insurance (November 1, 2018)
- Quoted, “South Florida Restaurants Slapped With Hundreds of ADA Lawsuits,” Miami New Times (November 1, 2018)
- Referenced, “Lawsuits Charge 15 New York Wineries with Discrimination Against Visually Impaired,” Wine Enthusiast (October 31, 2018)
- Referenced, “New York Wineries Sued over Website Accessibility for Visually Impaired,” Wine Spectator (October 29, 2018)
- Interviewed, “Justice Department failing disabled people and businesses, advocates and attorneys say,” WUSA9 (October 12, 2018)
- Referenced, “First lawsuits over disabled access to websites make their way to Minnesota,” Pioneer Press (October 7, 2018)
- Quoted, “Making business websites accessible for the disabled,” Newsday (September 30, 2018)
- Quoted, “Blind Workers Test Limitations of Online Hiring Systems,” Bloomberg BNA (August 21, 2018)
- Interviewed, “Growing number of lawsuits over ADA website accessibility,” Varney & Co., Fox Business (July 24, 2018)
- Quoted, “NY's Advances in ADA Claims Helps Propel National Trend in Website Access Suits,” New York Law Journal (July 24, 2018)
- Quoted, “The Morning Risk Report: Record Pace for Website Accessibility Lawsuits,” Wall Street Journal (July 23, 2018)
- Quoted, “Most business websites are sitting ducks for ADA suits, experts say,” South Florida Sun-Sentinel (July 22, 2018)
- Quoted, “How A Fla. Ruling Ignited A Surge In Online ADA Suits,” Law360 (July 20, 2018)
- Quoted, “Letter from Congress could affect local industry around ADA lawsuits,” Crain’s New York Business (July 11, 2018)
- Quoted, “Why Law Firms Should Make Web Accessibility a Priority in 2018,” National Law Review (June 4, 2018)
- Quoted, “Avoiding the Website Accessibility Shakedown,” ABA Bank Marketing (May 22, 2018)
- Quoted, “Banks are sitting ducks for ADA lawsuits,” American Banker (May 21, 2018)
- Quoted, “A flood of lawsuits demand websites accommodate the disabled,” CBS News Moneywatch (March 22, 2018)
- Quoted, “An 'Onslaught' Of Lawsuits From The Blind Is Happening; Blame Obama's and Trump's DOJ,” Forbes (February 22, 2018)
- Quoted, “DOJ punts on rulemaking, likely boosting ADA lawsuits and forcing judges to regulate,” Legal Newsline (January 23, 2018)
- Quoted, “With regulation in flux, litigation over website accessibility for the blind, other ADA rules, could also remain unsettled,” Cook County Record (January 21, 2018)
- Referenced, “Website accessibility suits flooded the courts in 2017,” HR Dive (January 9, 2018)
- Quoted, “First-Of-Its-Kind Trial Goes Plaintiff's Way; Winn-Dixie Must Update Website For The Blind,” Forbes (June 13, 2017)
- Quoted, “Judge Backs Making Consumer Websites Accessible to Blind,” The Wall Street Journal (June 13, 2017)
- Quoted, “Party City loses bid to have website accessibility case thrown out,” Pennsylvania Record (February 23, 2017)
- Referenced, “Wake Up Call: Legal Market,” Bloomberg (November 2, 2016)
- Referenced, “Law firms file and settle dozens of ADA suits claiming websites aren't accessible to the blind,” ABA Journal (November 1, 2016)
- Quoted, “Companies Face Lawsuits Over Website Accessibility For Blind Users,” Wall Street Journal (November 1, 2016)
- Quoted, “Website ADA compliance cases spike; ruling seen as 'not a good sign' for defendants,” Pennsylvania Record (October 5, 2016)
- Quoted, “Repeat Plaintiffs, Non-Profits Target Businesses for ADA Compliance,” Claims Journal (October 4, 2016)
- Quoted, “Court will let Ariz. AG intervene in deluge of ADA cases,” Legal Newsline (September 16, 2016)
- Quoted, “ADA lawsuits: Courting accommodation or cashing in?” Wichita Eagle (September 10, 2016)
- Quoted, “DOJ Delays Website Accessibility Guidelines Again. Now What?” Corporate Counsel (May 12, 2016)
- Quoted, “Web accessibility rules coming in 2018,” Newsday (April 10, 2016)
- Quoted, “Out of Focus: Plaintiffs Lawyers Take Aim at Web Access and Privacy,” Corporate Counsel (April 1, 2016)
- Quoted, “Judges handling ADA website lawsuits not waiting on DOJ regulations,” LegalNewsline.com (March 30, 2016)
- Quoted, "Attorneys: DOJ's years-long delay on regulations hurting companies facing disabilities lawsuits over their websites,” Legal Newsline (March 1, 2016)
- Interview, “Small businesses Call Christina for help after being slapped with ADA suits,” WPLG (ABC) - Local 10 South Florida (February 29, 2016)
- Quoted, “Kicking the Can Down the Road: The Murky Law On Technologic Accessibility,” The Lexblog Network (January 22, 2016)
- Quoted, “Uncertain Legal Rules for Website Accessibility Attract Dozen of ADA Lawsuits,” Bloomberg BNA Electronic Commerce & Law Report (December 9, 2015)
- Quoted, “Lawsuits Mount Over Website Accessibility,” Bloomberg BNA Electronic Commerce & Law Report (November 27, 2015)
- Quoted, "Sanction bid boomerangs in ADA suits", Chicago Daily Law Bulletin (September 17, 2015)
- Quoted, "Landlords grapple with more ADA lawsuits", ICSC (September 10, 2015)
- Quoted, “Looming ADA rules could affect millions of websites,” Sun-Sentinel (June 26, 2015)
- Quoted, "Accessibility Claims Expected Over Websites," Wall Street Journal (October 15, 2014)
- Quoted, "ADA: Legal and Practical Advice," Kiosk Marketplace (October 6, 2014)
- Quoted, "Pool lifts spawn lawsuits," Hotel News Now (August 13, 2014)